Job Title

Command Centre OperatorGreystanes, NSWWe Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us.About the roleWe are looking for a Command Centre Operator to join our team in our Western Sydney Data Centre for Fujitsu. The Command Centre provides 24 x 7 services to Fujitsu Data Centres and their clients. This includes monitoring of data centre systems including but not limited to BMS, Security, internal ticketing as well as providing 1st level phone and email client support, 1st level data centre portal support, data centre access as well as internal and external notifications.This role is working on a shift roster pattern, the team provides 24X7 coverage. Shift work will consist of:2 x 12-hour day shifts.2 x 12-hour night shifts followed by 4 days off.20% shift allowance on top of Total Remuneration Package.Responsibilities and AccountabilitiesCustomer Support:Provide timely and professional support to data centre clients including:DC Access FormsDC Equipment Movement FormsDC Authority MatricesLogging and escalation of client incidentsLogging and tracking of client requests (e.g., remote hands)1st level support for the online DC PortalMonitoring data centre systems nationally and managing/escalating as appropriateCoordinating communications and issuing notifications internally and externallyData Centre Support:Provide timely and professional support to data centre staff including:DC access queries1st level support for the online DC PortalTracking & escalation of DC incidents, service requests & change ordersLenel security administrationDocumentation:Maintain up-to-date documentation and ensure the use of the latest versions.BCP:Act as a conduit between Fujitsu DC staff and clients during emergencies, assisting with message escalation and responding to queries.Security:Ensure data confidentiality and security.Promote staff awareness of customer-specific security policies.Adhere to FANZ Security policies to protect information and technology resources.Certification:Maintain awareness of all data centre certifications and understand the roles and responsibilities of a CC Operator in relation to those certifications.Requirements and ExperiencePrevious experience within a Data Centre Environment.Excellent verbal, interpersonal and written communication skills.Problem solving and decision-making capabilities.Why Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organization to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in-class reward and recognition programs flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.Commitment to Diversity, Equity and InclusionAs an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Mori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.If you don''t tick every box in this job description, please don''t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com. #J-18808-Ljbffr