Job Title

As Australia and New Zealand''s biggest and most loved retailer, weve been brightening up everyday life for families for over 50 years. Our diverse and inclusive 47,000 strong team come together for a common cause: giving families easy access to our on-trend products and incredibly low prices its the heart of everything we do.As a leader in the retail market, were optimistic about our future and yours. We celebrate your uniqueness and individuality. Because at Kmart its not just what you do, its who you are that makes every day living brighter.Join the teamWere seeking a Customer Insights Manager to lead the development and execution of our Merchandise-focused insights plan. In this role, youll be at the forefront of transforming data into actionable strategies that shape our product range, improve customer experiences, and drive commercial growth.What youll be doing:Develop & Execute Insights Plan: Create and maintain a comprehensive Customer Insights plan for Merchandise, ensuring all activities meet team needs and align with business requirements, timelines, and budgets.Stakeholder Management: Collaborate with cross-functional teams to understand information needs, prepare project briefs, and leverage existing data sets to inform decision-making.Project & Agency Oversight: Manage external research agencies to deliver outcomes on time and within budget, interpreting data to uncover insights and commercial opportunities.Champion Customer-Centric Changes: Advocate for data-driven decisions within the Merchandise team and the broader business, ensuring insights are correctly interpreted, applied, and embedded in strategic planning.Collaboration & Mentorship: Partner with the Customer Insights team to align programs of work, share best practices, and collaborate to maximize team ROI and overall effectiveness.Business Forums & Strategic Sessions: Contribute to key forums such as RBU Customer Planning, Range Reviews (TPRs), and Customer Strategy Sessions, providing data-driven recommendations that shape our product and customer strategies.To be successful in this role, you will have:Quantitative & Analytical Skills: Proficiency in interpreting research, customer, and business data sets, plus experience with analytics tools (e.g., Q, R) and visualization platforms (e.g., Power BI).Market Research Expertise: Knowledge of quantitative research survey design and proven ability to lead market research projects.Communication & Presentation: Excellent influencing skills, stakeholder engagement, and the ability to write clear, impactful reports and presentations.Customer-Focused Orientation: Adept at translating data into actionable strategies that enhance customer experiences.Relationship Building: Skilled at working effectively within a time-critical environment, forging strong partnerships with diverse teams.Retail Background: Prior experience in a merchandise or buying environment, with knowledge of both bricks-and-mortar and online retail, is highly desirable.Benefits well offer you:Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.A free OnePass membership offering free delivery across Kmart & Target on eligible products.Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health with over 60 suppliers!Opportunity to participate in a bonus program.Free onsite parking when youre required to come into the office.Inclusive parental leave and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances.A dynamic learning and support program.Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.In-house caf that serves breakfast and lunch.Reflection room, space for prayer, meditation, or time for yourself.Kudos recognition program, where you are nominated by your peers to win prizes.Regular product sample sales with discounted items to purchase.Great career opportunities across the broader Wesfarmers Group.Were here to make everyday living brighterWere progressive in our pursuit to create seamless customer journeys for satisfied shoppers.A place you can belongAt Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We encourage applications from all candidates.If you would like to explore a career with Kmart and this sounds like the perfect role for you apply now! #J-18808-Ljbffr