Job Title

Direct message the job poster from EnableSearchAn exciting opportunity has arisen to join one of Australias leading hospitality management SaaS companies at a pivotal moment in its journey. With nearly a decade of success and a strong market presence, the company is now entering its next phase of expansion.Under new leadership, the company has sharpened its strategic focus and is accelerating growth initiatives. To drive this next phase, the company is seeking a dynamic and results-driven Chief Commercial Officer (CCO) to lead all revenue-generating functions, strengthen customer relationships, and drive commercial excellence.This is a rare opportunity to join a thriving, profitable SaaS company with a solid foundation and the backing to achieve its long-term vision.About the RoleThe CCO will oversee all revenue-generating activities and customer success initiatives. This role includes leading sales, marketing, customer success, partnerships, and operations to exceed revenue targets, enhance customer advocacy, and improve retention.The CCO will work closely with the executive leadership team to define and execute strategic growth plans, optimise the customer lifecycle, drive operational excellence, and foster a high-performance culture across all revenue and customer channels.Key Responsibilities:Revenue Growth Develop data-driven revenue strategies, optimise pricing, reduce churn, and expand sales opportunities.Sales Leadership Drive sales performance, enhance pipeline efficiency, and improve conversion rates.Customer Success Strengthen retention, increase adoption, and maximise customer lifetime value through a structured success framework.Marketing Elevate brand positioning, run targeted campaigns, and boost acquisition and retention.Operations Optimise service delivery, streamline support workflows, and ensure compliance.Strategic Partnerships Identify and secure partnerships that drive long-term growth.Revenue Forecasting & Reporting Deliver accurate revenue insights to leadership and the Board.KPIs & Metrics Monitor key revenue and customer success indicators.Talent Development Build and mentor high-performing commercial teams.Cross-Functional Collaboration Align revenue strategy with Product, Tech, and Finance teams.What You''ll Bring:Leadership Experience: 10+ years in senior SaaS leadership roles, spanning sales, customer success, marketing, or revenue operations, with a strong track record of driving substantial revenue growth.SaaS Expertise: Deep knowledge of SaaS business models, pricing strategies, customer acquisition, retention, and key growth metrics.Strategic Leadership: Ability to align sales, marketing, and customer success with overall business objectives while collaborating across Product, Engineering, and Operations teams.Customer Success & Retention: Proven ability to oversee the entire customer journey, from onboarding to ongoing engagement, with a focus on increasing retention and reducing churn.Revenue Growth & Financial Acumen: Experience with revenue forecasting, financial modeling, and long-term strategy development.Communication & Influence: Exceptional negotiation, communication, and interpersonal skills.Industry Experience: Hospitality industry experience is a plus.High-Growth Environments: Experience in fast-scaling companies and managing dispersed teams is preferred.Why Join?The company is profitable and has self-funded its growth for years, recently securing investment from a well-known Melbourne firm to accelerate its long-term vision. The role offers a highly competitive package, including long-term incentives (LTI).Must be Melbourne-based.Seniority levelExecutiveEmployment typeFull-timeJob functionSales, Business Development, and ManagementIndustries: Software Development, Hospitality, and Technology, Information and Media #J-18808-Ljbffr