Select how often (in days) to receive an alert:Title: Accounts Receivable OfficerLocation:Chadstone, Victoria, AUAbout usAt Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide were focused on delivering a wide range, low price and great service. Were about inspiring new ideas and thinking outside the box. Were about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. Were about teaching a customer something new and supporting the community. Were about making a difference.About the roleBring your deep expertise in Accounts Receivable and Collections to Officeworks and join our Finance team as an Accounts Receivable Officer. Youll be part of a supportive, high-energy culture dedicated to customer excellence and unlocking career growth opportunities.As a specialist in accounts receivable with a passion for delivering outstanding customer service, youll play a key role in a fast-paced, high-volume environment. Reporting to our Accounts Receivable Team Leader, youll collaborate with the team and business, managing Officeworks 30-day accounts, building strong customer relationships, and driving exceptional outcomes for a Officeworks customers. You are an SME, bringing your accounts receivable and collections knowledge to the team whilst providing pivotal support to our Team Leader.This is an opportunity to thrive in a flexible and dynamic hybrid work model (2-3 days in the office, the rest from home) based in our Chadstone office, that offers a great culture and the chance to grow your career!As an Accounts Receivable Officer, you will:Drive Results with Empathy: Youll follow up on outstanding debt with a customer-first approach, ensuring collections are handled smoothly and professionally.Deliver Exceptional Customer Service: Be the voice of our brand by answering inbound queries, resolving issues, and managing reconciliation allocationsalways with a focus on exceeding customer expectations.Focus on First Call Resolution: Youll tackle problems head-on, finding solutions quickly to deliver a seamless customer experience.Manage the overall AR Ledger: Open new accounts, review credit limits, process payments, issue refunds, and ensure accurate allocation of funds.Champion Continuous Improvement: Leverage your accounts receivable expertise to help optimise processes and support the team leader in delivering positive customer outcomes.About youYou have strong experience within accounts Receivable and collections, thriving in a high-volume transaction environment. You have a customer centric approach and are looking for a role to drive forward your career in Finance. In addition, you will have:Proven experience (min 4+ years) in an Accounts Receivable and/or collections role.Previous experience in customer contact, with inbound or outbound calling experienceKnowledge of invoicing and debtors ERP systems (SAP experience is a plus!).You communicate clearly and professionally, easily collaborating with diverse stakeholders.Youre resourceful, resilient, and focused on finding solutions that meet customer needs.Our cultureIts all in a days work when youre part of the Officeworks community where youre not defined by who you are, but what you can do. We celebrate our teams uniqueness by offering the below to the Officeworks family:An inclusive, diverse, and supportive environment.Flexible working arrangements to best support your individual needs.A key focus on wellbeing and safety.Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.Ongoing training and development opportunities to progress your career.Industry leading Growing Families policy.At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr
Job Title
Accounts Receivable Officer