Job Title

Support Coordinator Expression of InterestJoin a company where your growth is priorityStaff benefits including discounted health insurance, EAP, and salary packagingHybrid Working ArrangementCivic is interested in connecting with experienced Support Coordinators for future full-time permanent opportunities.ABOUT THE OPPORTUNITYOur Support Coordinators help our clients to navigate the complexities of the NDIS so they can access the right supports at the right time. This involves communicating with service providers, organising the supports within clients plans, making sure budgets are followed, helping with plan reviews, and generally ensuring that client outcomes are achieved. This role is also responsible for growing referral networks with service providers.ABOUT YOUYou are someone who wants to go the extra mile to help your clients. You love variety and a fast-paced environment. One day you could be organising everything so a person can move into their forever home, the next you could be supporting someone to plan for their yearly review or even assisting a person to choose the best allied health professionals to suit their needs. You place them at the center of every decision and make sure they get the final say on which service providers are included and that they feel comfortable and confident with every member of the clients support team. You make sure you understand your clients individual needs and you determinedly resolve issues as quickly as possible. You arent just a keyboard warrior and you love to engage directly to get the outcome for your clients. You build great relationships with your key stakeholders (including families) and have good networks with service providers.Ideally, you come in with previous Support Coordination experience, thrive in a fast-paced work environment, and enjoy managing your varied caseload.If you have been previously working as a Case Manager, an Advocate, a Recovery Coach, or a Health Navigator, we would love to support you transitioning to this Support Coordinator role.TYPICAL RESPONSIBILITIESEnsuring connections to services for individual client plans.Developing networks within the industry to ensure each client meets their goals and aspirations.Collaborating with clients to help them better understand the NDIS and maximise their access to support.Strengthening client capability and understanding for their improved independence.Planning in advance for potential crisis management and advocating for change to promote client safety and wellbeing.Assisting clients with plan evaluations, amendments, and renewals.Growing Civics support coordination networks and referral pipelines.Continuing development and evolution of the Civic client experience.ESSENTIAL CRITERIAYou will need to be able to demonstrate the following:Previous experience working as a Support Coordinator, ideally within disability, is desirable.A demonstrated understanding of the NDIS framework and processes.Flexible and adaptable attitude when working with various and diverse stakeholders to achieve a common goal.Excellent problem-solving skills and the ability to translate client needs into practical solutions.A determination to get things done and a passion for individualised quality care.Self-motivated a consistent creative and proactive approach.Ability to work within deadlines and toward performance targets.Previous experience in Business Development will be beneficial to this role.Previous experience within Social and Affordable Housing is desirable.ABOUT CIVICOur vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives.Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths, and are encouraged to stretch and continue to develop in their careers.In 2023 we were winners of the Employer of Choice through the Australian Business Awards.We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and our clients lives.Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance, an employee assistance program, and an onsite caf at Head Office, but we have a professional, family-friendly culture where everyone belongs.Successful applicants are subject to ID, police, and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks. #J-18808-Ljbffr