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2 days ago Be among the first 25 applicantsDirect message the job poster from Greenstaff Australia HomeCareAbout the jobTitle: Client Experience Co-ordinatorLocation: Melbourne, AustraliaAbout us:ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers. The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, Japan, and the USA with more office openings on the horizon.Purpose:The purpose of the Client Experience Co-ordinator (AUS Home Care) at Greenstaff Medical is to oversee the overall client experience of clients, support co-ordinators and brokered clients. This includes the implementation of new clients acquired by the business development team as well as the development of new opportunities within current relationships.The objectives of this role include:Engagement with clients to clearly understand needs and develop delivery strategies per clientClient-facing relationship management and service deliveryStructured implementation of new clientsParticipation in the pursuit of new clients as requiredPartner with specialist departments to ensure high quality and accurate deliveryBe open and communicate opportunities and challenges relating specifically to client, candidate, and employee performanceCollaborate and partner with shared services departments to drive client experience improvementRepresent Greenstaff Medical (ICG Medical) in a positive and professional manner both internally and externallyJob Description:The Client Experience Co-Ordinator is primarily focused on key areas namely Client Relationship and Opportunity Development and Service Delivery.Client Relationship and Opportunity Development:Develop a client meeting/interaction schedule, including formal review meetings where required.Client-facing relationship management - develop strong multi-level relationships with clients.Understand client requirements and identify opportunities to enhance current service delivery.Management of Client ExpectationsCommunication of client requirements to key stakeholdersCommunication of client implementation plans to key stakeholdersContribution to team hours booked and GP targetsReport back on client activity, GP and client performance.Service Delivery:Drive the structured and professional implementation of new clients.Drive the structured and professional management of key existing clients.Overall responsibility to ensure client engagement/introduction of key stakeholdersBuilding strong professional relationships with key stakeholders across the departmentsPresent client requirements to key stakeholdersPresent organizational capabilities to clients where appropriateJob Requirements:Understanding of the Home Care and NDIS landscapeClient Relationship managementStructured PlanningTemp/contract agency experience is ideal but not essentialDemonstrate commitment to the ICG values at all timesAdhere to company policy and proceduresSalary:Market related + Commission based on target achievementBehavioural profile:Driven and motivated by successTarget and goal-orientatedRelationship builderHard workingOpen and honestCustomer service obsessedPositive and ProfessionalSelf-starterCaringPeople orientatedSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: Hospitals and Health Care #J-18808-Ljbffr