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Role: Customer Service RepresentativeLocation: Sydney CBDHours: 6.00am-2.30pm Monday to FridayAbout usAt Splend, were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.But we arent just about vehicle ownership; we are also fast-tracking the transition to green mobility and leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.About the roleThe Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone-based role, based out of our Sydney CBD office, will be responsible for supporting our customer-facing team on the ground in the hubs across Australia by resolving any queries or enquiries in a timely manner.ResponsibilitiesWorking to solve customer issues, complaints, and questions.Ensuring notes are added to our CRM system after each interaction.Contacting customers to book in their vehicle for a service when it becomes due.Building sustainable relationships and engaging customers by going the extra mile.Working to meet personal/team qualitative and quantitative targets.What youll bringMinimum 1+ years experience in a customer service positionBe a natural problem solverHave superb communication skills both written and verbalBe tech-savvy and pick up new systems with easeNaturally work to offer a best-in-class customer experiencePresent a cheerful, positive manner with customersComfortable with the rostered hours of 6.00am - 2.30pm (Monday - Friday)Our benefitsPerformance-based bonusSalary packaging with 15% employer contributions for Electric VehiclesA day off on your birthdayEmployee Assistance ProgramDedicated Learning & Development platformSplend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply! #J-18808-Ljbffr