Job Title

At The Good Guys were driven by our purpose to help families live better for less. Part of Australias largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.Since 1952 weve been delighting customers and doing good, and today we build on that heritage while always focused on fulfilling our goal to be Australias strongest growing total home solutions electrical retailer.Generous hourly ratesBe part of a diverse, collaborative, and supportive team who are passionate about the work we doGrowth mindset culture with a focus on individual skills and career developmentA flexible work environmentWe can offer you a role where you''ll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and well also match every dollar you donate in our Doing Good workplace giving program.Job DescriptionOur Customer Solutions team delivers a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries.The role will allow you to grow and will keep you engaged.If you love providing customers with a great experience and can enjoy solving problems this is for you!Responsibilities:Ensure the efficient delivery of customer orders and effective resolution of issuesProvide customers with timely responses to digital, social, chat and telephone-based requests and effective resolution of complaintsManage third party sales and payment channel enquiries and facilitate the resolution of issuesIdentify and escalate any website defects to trigger corrections and reduce reputational risk or financial lossEscalate issues in line with established processes and provide information and input for business investigations, as requiredWork closely with stores and other teams to facilitate resolution of issues, as requiredQualificationsMust be able to work on a rotating roster (public holidays and weekend work will be required)Proven customer service skills and Customer Service experienceAbility to multitask and follow processAbility to work well within a team environmentAccuracy and attention to detailIntermediate computer and numerical skills requiredThe ability to work in a fast-paced team environmentAdditional InformationIf you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply! #J-18808-Ljbffr