Job Title

Supporter Relations Officer - Donor Facing4 days ago Be among the first 25 applicantsWho are MSF?Mdecins Sans Frontires/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSFs actions are guided by medical ethics and the principles of impartiality, independence, and neutrality.Benefits of working with MSFAFlexible & hybrid working arrangementsMeditation and wellbeing classesSalary packaging plus benefits & allowancesAnnual salary review plus annual performance reviewPersonal training budget & LinkedIn learning licenceEmployee Assistance ProgramAdditional leave & purchased leave optionsMonthly afternoons off!Plus so much more!!Responsibilities of your roleReporting to the Supporter Relations Assistant Manager, this inbound phone-based customer donor service and data entry role is responsible for critical donor-facing and administrative tasks to support the MSF fundraising team and assist our current and potential donors. Collectively, the Donor Relations team ensures that our valued donors receive the best possible service and attention.Working independently within a collaborative and friendly team, your accountabilities will include:Connect with donors to keep them informed on current MSF campaigns;Respond to phone and email queries from donors, addressing requests and solving issues;Data management in the Salesforce CRM;Involvement with working groups to support your knowledge growth;Input into projects and continuous improvement initiatives.What you will bringTo be successful in this key influencing and donor-focused role, you will enjoy engaging with people and working independently within a supportive and professional environment. You will be energized by constant learning and motivated by working in a global humanitarian aid organisation. Ideally, you will have charity experience and can demonstrate the following:Call centre and customer care experience;Confident experience with CRM systems and strong computer literacy;High attention to detail;Excellent communication and organisational skills;A keen interest in being a part of a NFP organisation.ApplicationsApplications will be reviewed on receipt. Apply today for an immediate start.For more information, see the MSFA website www.msf.org.au or contact the MSFA Talent Acquisition team with any questions at MSFAOfficeRecruitment@sydney.msf.org.At MSF Australia, we believe the following five values form the foundations of our culture Transparency, Respect, Understanding of Diversity, Stepping In, and CollaboraTion.We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.MSF Australia is committed to developing diversity, equity, and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information, please call or email MSFA Human Resources on +61 2 8570 2609 MSFAOfficeRecruitment@sydney.msf.org.MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place; all employees are required to comply with these policies.In support of the Child Protection Policy, a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer Service and AdministrativeIndustriesPhilanthropic Fundraising Services and Non-profit Organizations #J-18808-Ljbffr