Job Title

Build the Market Leader in Satellite Analytics with us at LiveEOAt LiveEO, we harness AI-powered satellite technology to help businesses monitor, manage, and protect critical infrastructure worldwide. Our solutions empower infrastructure operators, energy providers, and industrial companies to enhance efficiency, safety, and sustainability at scale.As a Customer Success Manager, you will be the trusted advisor and advocate for our customers, ensuring they maximize the value of our Treeline and SurfaceScout Monitoring solutions. Youll own the full customer lifecycle, from onboarding to expansion, driving engagement, retention, and long-term success while closely collaborating with our sales, product and delivery teams. Youll work closely with leadership to further evolve our Customer Success strategy while managing key accounts. This role is ideal for a customer-centric professional who thrives in fast-paced, high-growth environments and is passionate about enabling enterprises to leverage geospatial intelligence for better business outcomes.Your challengeBuild and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contactOnboard and train new customers (remote and onsite) and ensure they are set up for success and smooth product adoptionEngage proactively, track customer KPI, anticipate challenges and manage risksIdentify up-/cross-selling opportunities an co-own contract renewal and expansion with salesBuild up domain and product knowledge to act as your customers trusted advisor.Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.Create tailored success plans aligning our products capabilities to customer business objectives to generate valueAct as Voice of the Customer and provide ongoing feedback on product improvements to product teamsYour profile5+ years of experience in customer success, technical account management or similar, preferably in SaaSProven ability to manage large enterprise accounts and handle various internal and external stakeholdersExperience in managing the full customer journey including discovery, value mapping & realization.Strong analytical and problem-solving skills, proactive work style and ability to work independentlyProven ability to thrive in fast-paced environments where priorities and products evolve rapidly. Strong communications and presentations skillsProactive self-starter, excited by driving own projects and used to working in an evolving startup environment with room for ideas and creative solutions.Willingness to travel to customers in North America for customer visits and validation field trips up to 40% on average.Willingness to work in international teams.Domain expertise in GIS, Remote Sensing, and geospatialWhat makes you stand out:Domain expertise in Infrastructure/Utilities/Energy domain.Experience working with satellite imagery, LiDAR, or drone technologyExperience owning renewal and upsellWorking proficiency in SpanishYour BenefitsThe chance to be part of the emergence of a multinational leader in a new industryA lot of responsibility and the space to change and shape thingsA very positive company culture with a strong focus on team spirit, passion, and funA very talented and international teamFlat hierarchies and a start-up work environmentFair remuneration and option to participate in ownership of the company (VESOP)Social benefits, such as Medical/Dental/Vision plan, 401K, 26 vacation days and 30 sick daysFlexible working hours and home office arrangement #J-18808-Ljbffr