The Registrar Support Team Leader role is responsible for the daily oversight and management of CMs, LCMs and SJR Associates (collectively, registrar support staff) in the registries within their region, under a national management structure led by the Director National Registrar Support.Under the Courts case management pathway, SJRs and JRs (collectively, registrars) undertake the majority of front-end case management and interlocutory work which was previously undertaken by judges. In addition, they perform a significant proportion of dispute resolution events to resolve proceedings. Registrar support staff provide direct, one-on-one support to registrars in the case management of their family law caseload. This includes supporting registrars working on various specialist lists across the Courts, including but not limited to, the Evatt list and the National Contravention List.Registrar Support Team Leaders should be proactive, collaborative and possess great communication and leadership skills to ensure smooth and effective operations within their local registry and across the broader cohort. The successful applicant will:be able to anticipate what needs to be done and show initiative;possess strong leadership and management skills;be highly organised, efficient and approachable;be able to effectively manage competing priorities;be able to communicate effectively with people at all levels; andthrive in a high-pressure, fast-paced environment.Registrar Support Team Leaders will work closely with the National Coordinator Registrar Support and the Director National Registrar Support to determine day-to-day allocations and report on the ongoing performance and management of CMs, LCMs and SJR Associates within their respective region.Key responsibilities and dutiesRegistrar Support Team Leaders are primarily responsible for ensuring there are sufficient resources in the registrar support space, to safeguard the effective and efficient handling of family law matters by registrars under the Courts case management pathway.Registrar Support Team Leaders will also have the following day-to-day responsibilities:Resourcing management and stakeholder engagementWork with the Registrar Support Coordinators (RSCs) in their region to manage ad hoc leave coverage and temporary allocations which include locally based and remote support arrangements, with a focus on ensuring registrar-led court and chambers events are operationally viable and effectively run.Develop and maintain relationships with other Registrar Support Team Leaders nationally and work collaboratively to manage broader leave coverage and longer-term allocations, as and when they arise.Regular reporting and communication with the Director National Registrar Support with respect to general team performance and culture, using data driven analysis where required.Be responsive to requests from external and internal stakeholders regarding registrar support and escalate to National Coordinator/Director as required.Management of local CMs, LCMs and SJR AssociatesConduct regular performance and wellbeing check-ins with each CM, LCM and SJR Associate in their local region, to monitor performance and enhance skill development.Understand the workload pressures of each individual chambers regionally, proactively anticipate the need for support and take initiative to arrange the additional resources.Approve all leave and timesheets, and manage probation periods for CMs, LCMs and SJR Associates regionally.Develop and maintain relationships with Court staff and respond efficiently to requests from internal stakeholders with respect to the management of registrar support staff in their region.Facilitate one-on-one training and professional development opportunities for CMs, LCMs and SJR Associates, both locally and nationally, in conjunction with other Registrar Support Team Leaders.Regularly report on the performance and suitability of local CM, LCM and SJR Associates to the Director National Registrar Support, to inform potential future career opportunities within the Courts.Recruitment and trainingAssist the Director National Registrar Support and National Coordinator Registrar Support with the recruitment, induction, on-boarding and training of new CMs, LCMs and SJR Associates nationally.Lead the induction, on-boarding and training of new CMs, LCMs and SJR Associates in their region and offer refresher training for existing registrar support staff, as required.Work with individual CMs, LCMs and SJR Associates to address any competency or training issues as instructed by the Director National Registrar Support.Liaise with P&C with respect to any general HR issues that arise for their registrar support cohort and escalate to the National Coordinator/Director as required.Assist the Director National Registrar Support and National Coordinator Registrar Support with the ongoing training of CMs, LCMs and SJR Associates, including formulating training schedules, coordinating delivery, preparing relevant materials and ensuring resources are up-to-date and accessible on relevant platforms.Maintain and update policies, processes and proceduresMaintain comprehensive and accurate knowledge and expertise of the Courts case management systems and internal chambers processes, including bench books, Registrars Hub and Chambers Hub as required.Provide information and advice relating to court services, procedures, processes, forms and rules and regulations to the registrar support cohort to ensure chambers is informed and operating in accordance with national guidelines.Other duties (as required)Registrar Support Team Leaders may be called on to provide ad hoc legal and administrative support to local registrars when chambers are short staffed or require additional support due to overall workload volume. This may involve drafting correspondence and preparing reports, managing the schedule of hearings, engaging with the Courts online databases, providing court officer support and assistance with registrar case management more broadly.Subject to operational requirements, Registrar Support Team Leaders may be asked to support registrars in other registries/regions and in managerial roles across other parts of the Courts jurisdiction, such as migration law or general federal law. Candidates with relevant skills and experience may also be offered national operations and/or policy roles.Professional qualifications, competencies and attributesTertiary qualifications in law or management are desirable, but not mandatory. Prior experience working in the Courts or a court environment would be advantageous.To undertake this role, the successful candidate will demonstrate:Exemplary communication, negotiation, interpersonal and relationship-building skills;Strong analytical, change management and operational skills, with a focus on achieving exceptional standards in service delivery for court users and the Courts;Exceptional attention to detail and accuracy in all written and oral communications;The ability to work both autonomously and collaboratively, including an aptitude for building and maintaining positive professional relationships and dealing with sensitive and confidential information appropriately;Substantial management knowledge and experience working within and leading teams in a variety of environments;Sound knowledge or an ability to acquire such knowledge of court procedures, guidelines, policies and practices, including the internal case management, data and IT systems used by the Courts.Personally, they will be highly effective communicators and negotiators with the proven ability to lead, support and develop their local registrar support cohort within a national framework.Selection criteriaStrong communication (oral and written) and liaison skills as well as the ability to effectively communicate with people at all levels.Ability to exercise tact and discretion, act impartially and maintain confidentiality at all times.Demonstrated leadership skills and management experience, ideally in a court or public service setting.Demonstrated organisational skills, including the ability to manage several processes at once, attention to detail, excellent time management skills, and planning and problem-solving skills.Demonstrated working knowledge or capability to quickly acquire a high-level working knowledge of key internal procedures, guidelines, policies and practices used in the Courts.Sound IT proficiency, including the use of videoconferencing platforms such as Microsoft Teams and Webex, and the ability to learn and adapt to new systems and technology quickly and efficiently.Demonstrated ability to work both autonomously and as a member of a geographically dispersed team with limited direction, and the ability to adapt to changing situations and priorities and participate in collective work practices.Demonstrated understanding and commitment to the application of the Australian Public Service (APS) Values, to abide by the APS Code of Conduct and the ability to comply with the principles of Workplace Diversity and Occupational Health and Safety.EligibilityEmployment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:Australian citizenship the successful applicant must hold Australian citizenship;Security and character clearance the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during the course of their employment;Successful applicants engaged into the APS will be subject to a probation period.Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply, but note that they cannot be engaged until their redundancy benefit period has expired.Diversity and InclusionFederal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability. First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: officerFor more information, confidential enquiries can be made to Kirsten Hatwell, National Coordinator Registrar Support, by email to LCMCoordinator@fcfcoa.gov.au.How to applyTo apply, please complete the application form on the Courts careers portal. If you have any issues with applying, please email recruitment@fedcourt.gov.au.To be considered you will need to upload a concise expression of interest (1 page maximum) detailing how your experience and skills relate to the position description and selection criteria and attach a current resume. #J-18808-Ljbffr
Job Title
Registrar Support Team Leader