Institute for Healthcare ImprovementProject DirectorFull Time Fixed Contract (May 2025-December 2025)APAC Region (Australia)About IHIThe Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.Position Summary:Reporting to the Senior Project Director, Asia Pacific, the Project Director is responsible for the successful planning and execution of a portfolio of projects. The Project Director leads the project team including expert faculty, Improvement Advisors, and Project Managers to deliver the most effective and efficient programs, projects, and services to deliver on our mission to improve health and health care outcomes worldwide.Position Responsibilities:Responsibilities include but are not limited to the following:Portfolio Specific ResponsibilitiesOversee the design, delivery and evaluation of a portfolio of projects and programs that build a safer Victorian health system, in partnership with staff, clinical teams and expert faculty.Advise on the design and development of a central performance measurement strategy, including advising on the key metrics for performance monitoring and the design of reporting outputs.Oversee the design and development of project dashboards to support the wider program of improvement projects.General Project Director ResponsibilitiesLeadership and Relationship ManagementLead effective teams to achieve desired results.Build and maintain strong relationships with customers, partners, and faculty; negotiate difficult conversations to a desired end while maintaining trust and respect.Mentor and develop staff to reach their highest potential.Optimise work and projects and programs for overall organisational success.Provide thought leadership to one or more of IHI''s content areas.Actively promote the diversity of IHI''s faculty and staff by identifying and developing emerging leaders from projects and programs.Project Direction and DesignDrive project design, including conversations with customers and funders, developing proposals, etc. (in conjunction with New Business).Lead the development of the overall vision and strategy for a project/program.Establish clear project goals that can be tracked and summarised over time.Lead the timely completion and adaptation of the IHI Six Core Design Components for results-focused projects.Work with the Project Manager to support project timelines, budgets, and deliverables.Design and improve program/project activities, including modifying program/project structures, creating curricula, designing trainings and agendas, and testing new approaches to meet desired goals.Lead and facilitate high-level external meetings and workshops (virtual and in-person).Along with Improvement Advisors, teach and apply IHI''s core methodology (e.g., improvement science) to accelerate customer/partner results; coach individual teams to maintain pace.In collaboration with the Improvement Advisor, review and analyse individual and collective team data and reports and make recommendations in project content and coaching to achieve results.Content Development and DisseminationDevelop and execute dissemination plans, including writing blogs, publishing articles with faculty and presenting at conferences.Act as a spokesperson and representative for the project/program; present at meetings, external visits, and IHI conferences.Position Knowledge, Skills, and Abilities:Knowledge of and experience with one or more of IHI''s content areas.Project management skills, including being detail-focused and managing aggressive timelines.Ability to maneuver through complex political situations to achieve desired outcomes.Ability and skill to drive and achieve quality results within complex, time constrained goals.Familiarity with grants and other complex funding arrangements.Excellent communication skills (both interpersonal and written), including superior presentation skills.Ability to think about whole systems, rather than optimise for one part.Create a compelling vision and build motivation with internal and external teams.Negotiation, decision making, and delegation skills.Ability to effectively coach and motivate customer teams and staff.Ability to effectively develop self and others.Approachable mentor, employee advocate, and team leader.Able to actively support, communicate, and teach the unique culture and values of the Institute for Healthcare Improvement.Commitment to IHI Values.Commitment to equity, anti-racism, and the improvement of societal systems.Portfolio SpecificKnowledge of the Victorian health care system and the systems that impact this specific portfolio of work.Knowledge of and ability to design measurement systems for system-wide performance monitoring and improvement.Knowledge of patient flow and experience in supporting acute care teams (hospital and ambulance) to improve timeliness of care delivery.Ability to utilise the Breakthrough Series Collaborative Methodology (or a similar methodology).Deep knowledge of improvement science and experience building quality improvement capability, within frameworks taught within recognised improvement science programs (e.g. an IHI Improvement Advisor or an equivalent qualification).Ability to analyse and evaluate quantitative and qualitative data and research evidence from a range of sources.Strong negotiation, decision making and delegation skills.Position QualificationsRequiredRelevant tertiary qualifications in health or community services, or equivalent experience.At least ten years'' experience working in a team within a complex, professional environment.Prior health care improvement (or other relevant) focused project management.High proficiency in Microsoft Word, Excel, PowerPoint.PreferredPost-Graduate degree in related field.Five to seven years of experience leading teams of professionals and/or in a consulting environment working.Improvement Advisor training.Held Project Director (or equivalent) or senior consultant position, leading large-scale quality improvement initiatives achieving outcomes for individuals and populations.Work Experience Focus Areas:Within a hospital / acute flow improvement.With a broad range of senior public sector and clinical stakeholders.In the Victorian health care system.Utilising the Breakthrough Series Collaborative Methodology (or a similar methodology).Teaching, coaching and building capability in improvement science, including an understanding of adult learning principles.Location and Travel:Live in or ability to travel within Victoria, Australia.Current Australian driver''s license.Physical Attributes:Ability to Sit for Extended Periods: Capability to work at a desk for long durations.Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment.Visual Acuity: Ability to read and view a computer screen for extended periods.Hearing and Speaking: Clear communication over phone and video calls.Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings.Lifting: Occasionally requires lifting up to 25 lbs as needed.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. #J-18808-Ljbffr
Job Title
Project Director APAC