Primary DetailsTime Type: Full timeWorker Type: EmployeePermanent Full TimeLocation: Parramatta & LismoreThe opportunityAt QBE, were expanding, and we want you to join us on this journey. Make a positive impact in peoples lives and enhance your experience in Compulsory Third Party Insurance Claims. We are always on the lookout for driven and ambitious Insurance Claims Professionals to support our claims team in helping people get their lives back on track after a Car Accident Injury.Your new roleAs a Case Manager, you will assist injured workers with their injury management while maintaining relationships built on trust with all stakeholders involved.Deliver exceptional customer service.Continue to learn and grow your knowledge through a variety of situations and challenges.Build and maintain strong relationships with customers by guiding and assisting them through their recovery.Work in a fast-paced and dynamic environment.Manage end-to-end claims with the guidance of your leaders.About youYou genuinely care about the work you do, delivering an informed, customer-centric service with empathy and patience. To be successful in this role, you will also bring:Experience in insurance claims or allied health (highly desirable).A customer-focused mindset and genuine care for people.Resilience and the ability to remain composed.Confidence in making decisions and being empowered.Strong active listening skills and the ability to guide people through the claims process.Strong computer skills and the ability to quickly learn new systems.About QBEWere an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. Our people will be at the centre of our success. Were proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to:Hybrid Working a mix of working from home and in the office to enhance your work/life balance.Our Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.18 weeks gender-equal flexible leave for all new parents, including paid super.The ability to maximise retirement savings through voluntary super contributions and company matching.Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.Discounts on insurance products, car hire, hotels, goods and services.Rewards & RecognitionWe value our employees experience with us and are proud to have been recognised for several awards.Apply nowAPPLY NOW and lets make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.Skills:How to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr
Job Title
CTP Case Manager