Primary DetailsTime Type: Full timeWorker Type: EmployeeLocation: MelbourneType: Permanent, full timeThe opportunityWe currently have an exciting opportunity for a Claims Officer to join our Melbourne-based Motorcycle team. This position will see you provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.Your new roleManagement of lodgements and repairs for Motorcycle Claims utilising multiple claims systems and processesMaintaining positive stakeholder relationships with the insured, agents and service providersInterpreting basic policy coverage and determining if coverage applies to claims submittedReceiving, recording and processing incoming insurance claimsAuthorizing payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursementsIdentifying suspicious or potentially fraudulent claims and arranging investigations.About youPrevious experience in a similar role within Motor Claims is advantageousStrong customer service skills with excellent communication, both written and verbalStrong negotiation, organisational, and time management skills.A quick learner who is comfortable with technologyWhile not essential, a passion for motorcycles would be a plus!About QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. Were proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.With more than 11,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment what if it was yours too?BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:Hybrid Working a mix of working from home and in the office to enhance your work/life balanceOur Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice12 weeks gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBEs Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employees experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsAustralian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more yearsRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021Apply nowClick APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 05/03/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr
Job Title
Claims Officer - Motorcycle