Hotel Brand: Holiday InnLocation: Australia, Victoria, WerribeeHotel: Werribee (MELWS), 22 Synnot Street, 3030Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed-use 12-storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym, outdoor garden courtyard, all-day dining in our Rosana Bistro & Bar and large, versatile conference and events spaces.A little taste of your day to dayLead by example, motivate and foster a team collaboration and thrive combined spirit with a positive attitudeProvide ongoing development training, mentoring and guidance to all colleagues in an organized mannerEnsure that the guest experience is always seamless and memorable, be the focal guest contact when on shift, delivering highly consistent serviceGo above and beyond to exceed guest expectations in a warm and personalised mannerForward plan and prepare for daily and future arrivals and departuresEfficient check-in, check-out, reservation bookings and updates, ensure all guest profile notes are updated daily and attend to guest amenity and room service requestsEnsure all financial transactions are accounted for and balanced each shift in line with the hotel cashiering policiesEnsure the security of the hotel, stocks and keys at all times whilst on dutyIdentify and report maintenance requirements/hazards in the workplaceAssume responsibility whilst on duty for any emergency situations in line with proceduresBe comfortable to amend manning rosters and planSupport all areas of operations as the hotel business requiresSupport guestroom as well as food & beverage upsell programBe responsible for the hotel coordination and smooth running in absence of senior managementBe flexible in assisting around the Hotel in response to business and guest needsMaintain regular and efficient communication relating to your shift and attend all hotel meetings as requiredWhat we need from youPrevious leadership experience in Front Office operations is advantageousSolid knowledge of the Holiday Inn brand and associated brand standardsBe meticulously organised planning your shift with exceptional time management and ability to manage spontaneous requestsPro-active follow tasks to completion and efficient handover for continuity of serviceExcellent written and verbal communication skills and ability to communicate with varied audiencesA genuine want to expand your leadership skills and experience with a passion for developing others around youExperience in Opera v5, Infosys and HUB OS is highly desirableCurrent Responsible Service of Alcohol and First Aid CPR qualificationUnlimited valid full-time right to work in Australia, sponsorship is not availableAvailable to work on a rotating roster, early mornings, afternoons, overnights, weekends and public holidays is expected and part of the roleWhat we offerJoin our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.Youll be rewarded for your hard work with a suite of benefits that supports you and your familys wellbeing, including:Paid birthday leaveEnhanced parental leaveYour career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHGIn addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even furtherUniform providedEntitled to one barista coffee or tea per shift from Rosana Bistro & BarFull onboarding training, learning and developmentWe are proud to be IHG and we know you will be too. Visit to find out more about us.Start your journey with us today and let''s #GoFurtherTogetherDon''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr
Job Title
Duty Manager - Front Office - Full Time