Coordinator, First Nations Tutor ProgramCoordinator, First Nations Tutor ProgramCharles Sturt University, with a strong commitment to improving First Nations student outcomes.Dynamic, creative team with a commitment to driving results through collaboration with First Nations communities and organisations.Permanent role with attractive salary plus 17% superannuation.Charles Sturt University has a strong commitment to Closing the Gap. It strives to provide all students with an excellent university experience, setting them up for success by providing them with opportunities for engagement, academic excellence, and being career-ready. Charles Sturt delivers a cohesive suite of services for First Nations students including general advice and advocacy, a First Nations Tutor Program, Away From Base services, direct entry programs, and culturally appropriate connection to a range of specialist services. Charles Sturt prides itself on having the highest number of First Nations students online in Australia and is consistently one of the highest overall First Nations enrolments nationally.Your New RoleAs Coordinator, First Nations Tutor Program, you will support the delivery of tutor services for First Nations students, contributing to their success in university study. You will embody the University''s values in behaviour and decision-making while encouraging inclusivity and collaboration to foster a safe and respectful work environment. You will promote inclusivity and coordinate a collaborative team delivering high-quality support to students. Your excellent communication skills will facilitate the coordination of the First Nations Tutor Program for the campus, liaising across departments, bringing people together, and building effective relationships that deliver the desired results. Your organisation skills will deliver effective management of resources and detailed reporting on student engagement. You value a work environment that welcomes the expression of opinions and respond to audiences with credibility. You thrive in an organisation that sets demanding goals, values hard work, provides developmental opportunities, and supports progression within the organisation. Ideally, you understand the needs of First Nations students in a university environment.Your personal circumstances enable you to travel to multiple campuses across NSW, stay overnight where necessary, and to be rostered to work within the hours of 7 am and 7 pm according to student needs.You will be responsible forCoordination of the First Nations Tutor Program, ensuring timely delivery of strengths-based services and efficient processes and systems.Making recommendations and assisting in providing expert input into the design of student success services for commencing students informed by best practice.Maintaining strong relationships across Faculties and Divisions to ensure transparency, sharing of information, and collaborative approaches to support positive student outcomes for commencing students.Providing leadership to a team of student-facing tutors by developing a workplace culture that is focused on quality service delivery, continuous improvement, measurable outcomes (including student success and retention, student experience, and growth in student uptake), and is collaborative, inclusive, and adaptable to change.Assisting the Manager, First Nations Student Services to manage the funds, resources, and activities associated with the program in ways that ensure that practices and processes are appropriate and compliant with relevant regulations, policies, and strategies.Assisting the Manager, First Nations Student Services with the coordination of operational reporting including the capture and evaluation of relevant learner engagement metrics and student satisfaction.Actively engaging in the broader working and achievement of the goals of the Division of Student Success, including attendance and participation in meetings, involvement in projects, preparation of reports and presentations, and participation in collaborative initiatives with team members and colleagues from the broader Charles Sturt community.Your employer considers Aboriginality a genuine occupational qualification for the role in accordance with the Anti-Discrimination Act (s.14(d)).Identify as an Indigenous Australian; demonstrate a level of knowledge and understanding of Indigenous Australian cultures and societies appropriate to the position including lived experience and understanding of the issues affecting people in contemporary Australian society and the diversity of circumstances of Aboriginal and Torres Strait Islander people.Demonstrated leadership skills with experience in leading, motivating, engaging, and managing diverse stakeholders to produce positive program outcomes, collaborate effectively with other work teams.Evidence of the delivery of high-quality services for First Nations clients or customers, within a wider service delivery context.Strong technology skills and knowledge with demonstrated capacity to effectively utilise the online environment for the delivery of services.Highly developed interpersonal and communication skills, including excellent writing, negotiation, and presentation skills.Demonstrated excellence in the use of inclusive approaches to the provision of services, based upon a thorough understanding of the needs of First Nations people, relevant to the service delivery context.QualificationsA degree in a relevant discipline with at least 4 years subsequent relevant experience; or extensive experience and management and or specialist expertise; or an equivalent level of knowledge gained through any combination of education, training, and experience.How to ApplyPlease upload your current resume and a cover letter addressing the essential criteria stated that demonstrates how you meet the role requirements. Only shortlisted candidates will be contacted. For further information about the role, please contact Matthew Clarke on 0428 441 400.The Coordinator, First Nations Tutor Program role will be based at one of our campuses Albury, Bathurst, Dubbo, Orange, Port Macquarie, or Wagga Wagga. The advertisements for these locations are listed separately on Seek.Applications are to be received by 10:00 am on Monday 10 February 2025. Applications will be progressively reviewed prior to the closing date.Your application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in Australia?Do you have a current Australian driver''s licence?Are you available to travel for this role when required?Do you identify as Aboriginal or Torres Strait Islander?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr
Job Title
Coordinator , First Nations Tutor Program