Fixed term Contract (Parental leave cover - 9 Months with the possibility of extension)Be a part of an innovative health and care serviceWork in a supportive and friendly environment with a culture that is aligned to Community Gateways core values of integrity, compassion, adaptability, respect and teamwork.Enjoy a rewarding career, making a difference in the lives of othersSalary packaging of up to $18,550 tax free.Participate in the Annual Bonus SchemeEnjoy work life balance and the option to purchase additional annual leave (up to two additional weeks).About the roleThe Customer Service Officer will act as the first point of contact, providing high quality professional telephone and accurate and timely administrative and customer service to our clients, staff, and external stakeholders.Key Responsibilities:Provide high quality professional telephone customer service to our clients, staff and external key stakeholders.Provide welcoming reception support.Ensure reception and phones are covered at all times by working collaboratively with other administration staff.Provide accurate and timely administrative support to the organisation.Provide basic rostering support.Work collaboratively and build strong and productive working relationships with all stakeholders both internal and external to the organisation.Provide periodic client reviews and undertake onboarding process for clients.About youDemonstrated alignment to Community Gateways core values of:IntegrityCompassionAdaptabilityRespectTeamworkProven administrative skills, including proficiency in using a range of software applications, including Microsoft Word, Excel, and databases.Well-developed written and verbal communication skills with a focus on providing strong customer service.Excellent organisation and time management with the ability to establish priorities and manage workloads.Demonstrated ability to perform duties responsibly under limited supervision to ensure the achievement of team goals.Able to think critically to resolve problems and implement solutions within your scope of work.Ability to work flexible hours, dependent on work requirements and fulfil out-of-hours on-call duties.Demonstrated understanding of and commitment to work, health and safety requirements.The successful applicant will need (or be willing to obtain):Current First Aid and CPR CertificateCurrent Driver''s LicenseWorking with Children CheckNDIS Screening CheckAbout us:Community Gateway is not-for-profit provider of aged care and disability services in the Illawarra, Shoalhaven and Mid North Coast regions of NSW. We have been operating for more than 35 years and have a close connection to the communities in which we work. Our services include case/care management, in home care and supports, respite, cleaning, transport services, social programs, life skills development, clinical care and allied health therapies. Our team of dedicated employees genuinely care and take the time to get to know our clients and what is important to them, enabling us to form meaningful connections, based on a solid foundation of trust. As a registered NDIS provider, we provide high quality, flexible supports, assisting clients to build on their capabilities and reach their goals. We also place great importance on providing services that promote healthy ageing and independence, and improve physical, social, emotional and spiritual wellbeing.Apply now:Community Gateway is committed to creating an inclusive and safe environment, where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. We are proud to be an equal opportunity employer and welcome applicants who identify as Aboriginal or Torres Strait Islander, with diverse gender identities and sexualities, have a disability, and/or form a culturally and linguistically diverse (CALD) background to apply. Please apply via the Seek link with your resume and a cover letter. We will be shortlisting as applications are received, please don''t hesitate to apply now. #J-18808-Ljbffr
Job Title
Customer Service Officer