Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.Exciting opportunities exist for experienced call centre operators with a strong drive to provide excellent customer service and an outstanding experience for our TV rating panel members.About the RoleFlexible evening workDynamic and supportive team environmentPossibility to build skills and experience other facets of the market research industryThis is an office-based role at our office in Lane Cove.ResponsibilitiesCall Centre Operators will utilize their organisation and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel.Calling new and potential panel members to ask them to take part in the TV Ratings panel.Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues.Qualifications & SkillsCall centre experience preferableExcellent communication skillsAn eye for detailDemonstrated problem-solving abilityAdaptabilityExcellent work ethicA professional and organised approach to work commitmentsCommitment to providing excellent customer servicePositive attitudeWorking HoursThe shift timings initially will be from Mon-Thursday (5 p.m.-9 p.m.), Friday (4 p.m.-8 p.m), Saturday (12 p.m.-4 p.m. OR 1 p.m.-5 p.m.), Sunday (1 p.m.-5 p.m.)The positions will involve working to a fortnightly roster, with a minimum requirement of three shifts a week, which must include either a Saturday or Sunday. #J-18808-Ljbffr
Job Title
Casual Call Centre Operator