Hybrid working (3 days in office, 2 days from home)Diverse culture focused on employee engagement and developmentB-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)Customer-centric support team (4.8/ 5 star rating out of 2000+ customer reviews)About EvaHi, we''re Eva - welcome home.With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you''d like to be part of, read on below.What''s the day to day like?Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.Dispatch daily orders, ensuring successful delivery and keeping customers up to dateAddress any issues from customers and oversee day to day operations across the department such as organising returns, refunds and payment cancellationsLiaising with freight companies to ensure deliveries are met and keeping customers informed along the wayAim to delight and achieve above industry standard NPS and CSAT scoresStrive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessaryOverview Of The RoleWhen we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.Being an entry level position, we''d love to help train you into becoming the next voice of Eva. This is a great entry point into a start up, where you''ll learn skills such as liaising with ops team & partners, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that''s immensely rewarding. Plus we''re a pretty cool bunch of people!RequirementsWe accept anyone from anywhere in Victoria! If you have experience in customer facing roles or admin it would be an advantageAn ability to multitask like a task conquering octopus!Organisational skills that would make Marie Kondo jealousCalm under pressure and can think on your feet when tackling problems head-on. You don''t always have the answers, but you know where to find themFind yourself naturally building relationships with the barista at your local coffee shopAvailability to work a set roster which includes one weekend day during sales periodsYou''re data and metrics-driven, you''re naturally inquisitive about what insights tell us and use this to inform decisionsAbility to work relatively unsupervised (after training of course!)BenefitsWhat else is in it for you?Flexible work arrangements (hybrid in-office and WFH)Annual company-wide Rest and Recover dayTeam events (prev. events have included the Australian Open, barefoot bowls and escape rooms)Free anniversary mattress and sweet, sweet family/friend discountsSupport for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideasAn autonomous work environment where there is never a regular ''days work''A diverse culture and a bunch of really lovely peopleIf you''ve managed to read this all the way through and have found yourself nodding along the way, then we''d love to see your application come through to our inbox!Yours kindly,Amanda from Eva #J-18808-Ljbffr
Job Title
Customer Support Specialist - Entry Level