Are you passionate about technology and enjoy finding solutions to everyday IT challenges? As a national home-grown facilities maintenance, building, project management and fit-outs business, we have identified a requirement to have an additional IT support superstar join our team.As our IT Coordinator, you will work with our IT Manager on day-to-day technical service and support for 400 office and trade staff. The position is full-time, based in our Cronulla headquarters.If youre someone who loves troubleshooting, working with a range of stakeholders and thrives in a dynamic environment, we want to hear from you!Key Responsibilities:Respond to general helpdesk queries such as password resets, system, and printing issues.Prepare IT assets for new starters creating and maintaining user access as required.Manage the stock ordering process, ensuring IT assets like iPhones, tablets, and software upgrades are kept up-to-date and within budget.Perform day-to-day maintenance of laptops, PCs, and mobile devices.Liaise with our external IT consultancy to escalate issues for troubleshooting and problem-solving.Provide timely and effective Service Desk support to both the trade and office teams.Assist with the implementation of new software, including setting up software integration and creating APIs.What Were Looking For:A tertiary-qualified IT professional (preferred but not essential).1-2 years of experience in an IT support role (Level One).ITIL certification (bonus points if you have this).Experience with Microsoft Suite and mobile operating systems.Excellent interpersonal skills with the ability to engage professionally with a variety of stakeholders.Ability to work effectively under pressure while thinking outside the box to find solutions.Benefits:Competitive salary with annual reviews and a referral bonus scheme.Paid parental leave, fertility leave, and family-friendly work-life balance.Regular social events, team lunches, and company dinners.Birthday leave, loyalty leave, and access to purchase leave.Study leave options, structured learning & development programs, and mentorship opportunities.Yearly well-being day, access to EAP programs, and charity/community involvement.Recognition of great performance with monthly rewards and celebration of milestones.If you''re ready to take the next step in your IT career and thrive in a supportive and dynamic team, apply today by submitting your resume and cover letter.At Modus Projects, we are advocates for diversity & inclusion.We are committed to being an equal opportunity employer, and we celebrate diversity in our team, where everyone feels valued.We make sure that our culture and services continue to incorporate everyone''s perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.All your information will be kept confidential according to EEO guidelines. We encourage applications from Aboriginal and Torres Strait Islander peoples.We respectfully acknowledge Aboriginal people as the Traditional Custodians of the lands on which we deliver our services to the communities throughout Australia.We acknowledge their enduring connection to the lands, waterways and communities and pay our respects to Elders past, present and emerging.Should you wish to view our Privacy Policy, please visit our website #J-18808-Ljbffr
Job Title
IT Support Coordinator