Tour Guides: Mammoth, Lake & Jewel Caves & Cape Leeuwin LighthouseCapes Foundation is a division of Margaret River Busselton Tourism Association (MRBTA) that aims to undertake conservation & restoration, provide education & interpretation, and encourage enjoyment and appreciation of nature and heritage. MRBTAs Capes Foundation operates four caves, two lighthouses, an adventure ropes course, as well as caring for birds of prey at Eagles Heritage.The funds generated by Capes Foundation operations are used to enhance sustainable tourism by marketing the region to visitors, undertaking visitor servicing, providing high quality attractions, and investing in the conservation and preservation of its natural and heritage assets, with a resulting contribution to the economy of the region.About the RoleThis is more than just another job. It is an opportunity to work with a passionate and dedicated team of guides in some very special environments in this beautiful region. If you are the right person and successful in your application, you will remember your time as a Cave & Lighthouse Guide as the best job you ever had.Cave & Lighthouse Guides undertake guided tours, take responsibility for the wellbeing of visitors, sell retail merchandise, ensure the cleanliness of the site, and most important of all, they provide superb customer service and an unforgettable experience to our visitors.Guides are responsible for the following key areas:Guiding visitors safely through our sitesInforming, educating, and entertaining our visitorsTaking pride in the quality, cleanliness and presentation of every aspect of our caves & lighthousesProviding our visitors with well-presented retail merchandise to enhance their experience of the site and regionSupport and demonstration of MRBTAs values and professional standards and adherence to policies and proceduresSkills and ExperienceTo be successful in this role you must possess:Outstanding communication and people management skills to engage, manage and entertain groups of visitors of different ages, backgrounds, interests and languageEnthusiasm, a positive attitude, and strong customer service skillsA good knowledge of, or interest in, the geology, geography, history, and environment of this regionThe ability to act calmly and effectively when under pressure and when facing unexpected incidentsThe proven ability to follow procedures and understand the importance of safetyAbility to work independently and as a constructive team memberIT skills sufficient to operate a point of sale, complete online forms, and access web-based informationThe successful applicant willBe available to work 3 to 5 days per week, which will include weekendsBe guaranteed work throughout the yearBe able to work additional shifts during school holidays and public holidaysHave reliable transport, a C class license and willingness to be rostered to work shifts at Lake, Mammoth and Jewel Caves and Cape Leeuwin LighthouseEnjoy the benefits of working for an organisation that values its staff, pays above award rates, and has a positive ethosWork with an amazing group of colleagues in the most wonderful sites in our regionHow to ApplyPlease apply online via Seek with a CV and a cover letter setting out how your skills and experience would enable you to fulfil the requirements of this role as set out in the duties and skills above. Applications should be received by 5pm 12th February 2025. #J-18808-Ljbffr
Job Title
Yard Helper