Ready to elevate your career? dmca advisory is seeking their next Client Service Superstar to join their dynamic team.22nd January, 2025About the Opportunity:Ready to join a multi-disciplinary, award-winning team of 20 where your voice matters, and your growth is unlimited? We''re seeking an enthusiastic professional who thrives on building genuine connections and delivering outstanding results. If you''re naturally curious, take pride in your work, and love helping others succeed, this could be your next career milestone.Reporting to the Associate Director, the Client Services Manager is to provide key administrative support to the accounting, wealth, and administration teams together with client engagement as per the key role responsibilities outlined below.About the Client:dmca advisory takes an integrated approach to their clients financial wellbeing. They are passionate about ensuring clients experience high levels of service no matter who they are dealing with, through the utilisation of effective systems & procedures.Their clients include small to medium businesses, high net worth individuals, and people wanting to plan for a better financial future. They have a genuine passion for guiding clients to achieve financial freedom for lifetime success.They focus on attracting the best people in the business to the team and have implemented many employer of choice initiatives to reward the team for excellence. These initiatives include flexible working hours, ongoing career development, and an employee wellbeing program with a focus on supporting charitable causes and communities.Key Responsibility Areas:Coordinate client information for accounting and advisory services.Ensure timely ATO lodgements and track progress throughout the year.Assist with setting up new entities, including companies, trusts, and superannuation funds.Prepare and submit TFN, ABN, GST, and PAYG applications.Manage workflow scheduling and keep client work on track.Monitor and report on key performance indicators (KPIs) such as lodgement statistics and turnaround times.Provide general client support, including onboarding, queries, and document collation.Handle general administrative tasks, including reception duties, mail processing, and team training coordination.Maintain and update client records across all systems, including ASIC Annual Company Reviews.Support the implementation of efficient work processes and new systems as required.To be successful in this role you will have:EssentialMinimum of 3 years professional services experience;Excellent communication skills;Proficient with the use of Office 365 suite of products;Experience using Xero;Experience dealing with clients in person, over the telephone, and online.DesirableCertificate IV in Business Administration.Why consider working for dmca advisory?dmca values the contribution of team members and provides several employer of choice benefits including:Competitive salary and rewards for meeting team targets and productivity.Study funding, mentorship, and support.Personal career development plan for long-term career progression and development.Flexible working arrangements to support work-life balance.Fun, team environment with casual Fridays, social club, and other team incentives.Parental Leave regardless of gender.Employee Wellbeing Program, including onsite monthly massages and regular team challenges.Modern and well-equipped office located on the City Fringe.A paid leave day off for birthdays or other special anniversaries.Sound like you?If you''d like to learn more, don''t hesitate to reach out to Anthony at 0435 843 155. To apply, please submit a cover letter outlining your relevant experience as detailed in the advertisement, along with your resume.We maintain the discretion to extend an offer at any stage of the recruitment process. If you are interested in the position, submit your application as soon as possible!To streamline the process, we kindly request that recruiters and candidates refrain from directly contacting the client. The client has enlisted the services of BespokeHR exclusively for this role. If you or any potential candidates are interested in applying, kindly utilise the provided ''apply'' button. #J-18808-Ljbffr
Job Title
Client Services Manager