About Social ChameleonSocial Chameleon is the leader in Search-First Social Media. Named Social Media Agency and Digital Agency of the Year. Our teams across London and Sydney drive pioneering and ambitious brands that sit on the verge of becoming the talking point in an ever-changing cultural and online world.Were a full-service agency with expertise across social media, search, and content creation, giving us the power to deliver measurable outcomes. We understand how every piece of the marketing landscape connects to amplify and impact brands globally.Redefining, pioneering, and shaping digital marketing for global brands, our approach is to challenge the status quo and deliver strategies that get noticed.The Community You Will JoinAs we enter the scale-up phase of our agency journey, were seeking an enthusiastic, ambitious Account Manager who is unafraid to jump into the deep end. Someone ready to get stuck in and steer client relationships by driving impact on campaigns and projects.Advocates of change: We start trends, rather than follow them. We seek out new opportunities and areas of growth for our agency and our clients.You''ll work with a wide range of people to help drive ambitious goals and KPIs. All with access to top of the market tools and equipment at your disposal.The Difference You Will MakeYoull be responsible for owning client relations, acting as an extension of their business, and spearheading new initiatives.Drive the approach and thinking forward, we want innovators and trailblazers who are ready to pick up their torch and push the agency and its clients thinking forward to achieving goals.We love fresh ideas and creative thinking; bring your energy and passion to the team.Key ResponsibilitiesServe as the lead point of contact (POC) for our clients.Build and maintain strong, long-lasting client relationships.Negotiate contracts and close agreements with both leads and existing clients (upselling) to maximise profits.Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.Develop new business with existing clients and/or identify areas of improvement to meet commercial targets.Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).Prepare reports on account status and track KPIs.Collaborate with the sales team to identify and grow opportunities within the territory.Assist with challenging client requests or issue escalations as neededTeam supervision, management, and coordination to ensure work is efficiently delivered to clients.Task management and coordination.Calendar management and coordination.Risk identification and control and proposal of corrective actions.Your ExpertiseMinimum of 3 years experience working within a creative/ digital agency.Proven track record in account management & client services, you can navigate the fast-paced demands from clients, while managing expectations and resources internally.Not only do you nurture relationships but youre also commercially minded uncovering revenue growth opportunities by seeking pain points and upselling any existing services.Drawing on your expertise, youll translate insights into action, drive profitability, and become a trusted advisor to our clients, solidifying the relationship.What We OfferThis is a full-time role, hybrid workingWork with experts in this field, with the benefit of direct training and learning from the senior leadership team.Opportunities for career progression and professional development.Application ProcessIf you are passionate about social media, thrive in a fast-paced environment, and are eager to drive business growth, we would love to hear from you. Please submit your application, or send your CV and a cover letter outlining your suitability for the role to hr@socialchameleon.comSocial Chameleon is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Job Title
Account Manager