About the role:We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Perth, Australia as Airport Services Duty OfficerIn this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.Specific accountabilities include:Ensuring that passenger and aircraft handling practices conform to the safety and security standardsEnsuring that all QR aircraft handling standards are met on a shift basisManaging and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and disciplineEnsuring proper allocation of manpower and resources in the airport operationsCompleting checks to ensure adequate standards are maintainedResolving customer problems and complaints while on duty and working with all departments including CustomerRelations to provide resolutions for complaint handlingFacilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departureBe part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before.Together, everything is possibleQualifications:The successful candidate will have the following qualifications and skills:Relevant College or University qualificationMinimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.Excellent communication skills with fluency in English language.Knowledge of Weight and Balance, Ramp handling and Dangerous Goods RegulationsAble to perform duties under pressure whilst maintaining the highest levels of customer service standards.Good understanding of conditions of carriage, International Civil Aviation Safety and Security proceduresExperience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handlingHigh level of computer literacyExcellent customer focus and service delivery.You must also have the right to live and work in Australia to be considered for this role.About Qatar Airways Group:Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before. So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. #J-18808-Ljbffr
Job Title
Airport Services Duty Officer - Perth