Location: Byron Bay, NSWReports To: Head of Sales & Customer ExperienceAbout Us:Tigmi Trading is a leading high-end furniture brand known for exceptional craftsmanship, luxury design, and outstanding customer service. We are seeking a dedicated and customer-focused Sales Consultant & Customer Service to provide top-tier service, build strong client relationships, and support the sales team in achieving business goals.Job Summary:The Sales Consultant & Customer Service is responsible for delivering outstanding customer service while driving sales and building long-term relationships with clients. The ideal candidate will have excellent sales experience, be highly organized, and demonstrate strong teamwork and support skills. Proficiency in systems, processes, and after-sales care is essential to ensure a seamless customer experience.Key Responsibilities:Provide exceptional customer service and create memorable experiences for clients.Develop and nurture strong relationships with customers to drive loyalty and repeat business.Support the sales team in achieving targets through effective collaboration and coordination.Assist customers in selecting high-end furniture that aligns with their needs and preferences.Follow up with customers post-purchase to ensure satisfaction and provide after-sales support.Maintain accurate records of customer interactions and sales activities using CRM and other systems.Ensure smooth order processing and coordinate with logistics for timely deliveries.Resolve customer inquiries and issues in a proactive and solution-focused manner.Stay informed about product knowledge, market trends, and company promotions.Work closely with internal teams to ensure seamless customer interactions and sales processes.Key Attributes & Skills:Exceptional Customer Service & Relationship Building: Ability to engage with clients and provide a superior shopping experience.Strong Sales Experience: Proven ability to drive sales and achieve targets.Customer-Focused Approach: Committed to understanding and meeting customer needs.Organized & Detail-Oriented: Ability to manage multiple customer interactions effectively.Team Player: Works collaboratively with sales and operations teams to achieve business goals.Proficiency with Systems & Processes: Comfortable using CRM, POS, and inventory management software.Follow-Up & After-Sales Care: Ensures customer satisfaction post-purchase and maintains lasting relationships.Qualifications & Experience:Previous experience in customer service and sales, preferably within the furniture or luxury retail industry.Strong communication and interpersonal skills.Ability to handle customer inquiries with professionalism and efficiency.Proficiency in CRM and sales management tools.Passion for design and delivering an elevated customer experience.Why Join Us?Be part of a team and brand known for quality and excellence.Work in a dynamic and rewarding environment with career growth opportunities.Opportunity to build meaningful relationships with customers and contribute to a high-performing sales team.Flexible family-friendly structure for work hours.If you have the experience, passion, and drive to excel in this role, we invite you to apply and become a key part of our team. #J-18808-Ljbffr
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