SUMMARY OF THE ROLEWe are now inviting applications from interested candidates for a Customer Service Administrator position, fully based onsite our Melbourne office. The position will be responsible for processing customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer. The incumbent will be reporting to Customer Service Supervisor.Responsibilities:Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotuns on-time delivery performance objective is achieved.Receive and enter orders for collection or delivery and ensure proper document flow control.Follow-up with the warehouse for all customer reports of deliveries.Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in total.Perform the data entry of inventory transactions.Verify, enter, and review system prices accurately with the customers purchase orders and sales orders. Attach other relevant documents if required.Process customer returns according to established Jotuns Guidelines and Procedures.Ensure information on orders is accurate to facilitate invoice processing.Resolve invoice inquiries and discrepancies from customers or partners.Work closely with Finance Department to resolve disputed credit items.Ensure all exception and promotion customer pricing follows Jotuns guidelines.Log customer complaints in the companys customer complaint database.WHAT WE ARE LOOKING FOR AND WHAT WE OFFERQualifications1-3 years experiences in Administration would be advantageous.Possess excellent interpersonal and communication skills.Able to apply a methodical and systematic approach in performing the role, plan ahead, define clear priorities, and allocate resources effectively.Ability to display Constructive Teamwork and to cooperate well with others; share knowledge, experience, and information; support others in the pursuit of team goals.Demonstrate Initiative & Responsibility: acts on own initiative, makes things happen, and accepts responsibility for the results.Possess Effective Communication: communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.Ability to build a useful network of contacts and relationships and utilize it to achieve objectives.Commitment to adhere to company rules and procedures; execute plans with commitment and determination; achieve high-quality results.Must hold full working rights in Australia (Australia Permanent Resident or citizen) at the time of application.What We OfferWe are a fast-growing paint company with proven financial success.Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.Best-in-class paint products that are unparalleled in quality.We are a values-driven organization where Loyalty, Care, Respect, and Boldness are core to the culture and success of our organization.How to Apply1. Please submit a Cover Letter and a focused CV including qualifications and relevant experience.2. List of 3 professional referees.POSITION INFORMATIONCompany: Jotun Australia Pty. Ltd.Contract Type: RegularTime Type: Full timeCLOSING DATE (dd.mm.yyyy): 21.03.2025WHO WE ARESeeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia, and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of Enablement. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationalities and backgrounds, working together in delivering profitable growth. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect, and Boldness.Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with a focus on Performance Coatings comprising of Protective, Marine, and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth, and Adelaide. Our business thrusts are focused on strengthening our nationwide presence in performance coatings while continuing the focus on people development. Jotun Australia aims to strengthen the Jotun Groups position in the region through ambitious market growth plans, focusing on innovation, efficiency, and profitability in an exciting period of opportunity.Visit our Career Page to know more about life at Jotun.Jotuns company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations, and a diversity of professions, gender, abilities, ethnicities, beliefs, cultures, etc. We are committed to representing the societies we operate in, promoting equality, equity, and zero-tolerance for discrimination.If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.If you think that this role is what you could be doing next, apply now! #J-18808-Ljbffr
Job Title
Customer Service Administrator