Add expected salary to your profile for insightsElders Insurance is one of Australias largest regional and rural insurance services and operates an agency network distributing general insurance products to regional and rural clients.Elders Insurance Orange is the Elders Insurance Agency in Orange where we currently have an opportunity for an Assistant Account Executive.This position offers you a development opportunity with potential for career progression with a leading Elders Insurance franchise and a competitive remuneration package will be negotiated with the successful applicant.The RoleWe are looking for an additional Assistant Account Executive to add value to our already successful team. This role provides crucial support to our Agency in administering client accounts and delivering exceptional service.The role involves providing office-based support to process new business, renewals, endorsements, claims and putting in place the groundwork for other key transactions. You will support a client and results-focused culture within the business, be responsive to client needs and deliver superior service to clients and assistance within the Agency.Primary Responsibilities:Customer Focus:Consistently provide excellent customer service and cultivate strong relationships with clients, suppliers and other stakeholders.Address or escalate client enquiries and complaints within organisational and regulatory standards and timeframes.Policy, Process and Procedures:Manage internal office processes including mail distribution, word processing, messaging systems, stationery and other administrative activities.Support Account Executives in processing insurance policies, endorsements, renewals and cancellations.Maintain accurate client records and documentation according to company standards.Complete daily banking, receipting and filing.Ensure compliance with all applicable insurance guidelines, regulations, company policies and operating procedures.Lodge and process claims information in accordance with organisational policies, procedures, regulatory obligations and authorised authority limits.Qualifications and Experience:Preferred:Previous experience in the insurance industry preferably in a client-facing or administrative role.Police/ASIC clearance (or ability to obtain).Licenses/Certifications:FNSASIC315 Tier 2 Provide General and Personal Advice in general Insurance (on the job support to obtain this qualification).Competencies and Skills:Proficient in all Microsoft Office Products and with a high level of computer skills.Flexibility, a can-do attitude and willingness to learn.Excellent attention to detail and organisational skills.Advice/ Non-Advice:Advice: Subject to the attainment of appropriate Authorities, this role is authorised to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product.Global Disclaimer:The duties listed in this position description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties.e-mailed applications including a covering letter and CV emailed to:Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as an Assistant Account Executive?How many years'' experience do you have in the insurance industry?Do you have customer service experience?Do you have experience in administration?Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr
Job Title
Assistant Account Executive