Sebel Chatswood, 37 Victor Street, Chatswood, New South Wales, Australia Req #4292Thursday, 20 February 2025The Sebel Sydney Chatswood, where luxury and convenience come together. Just a 20-minute train ride from Sydney''s CBD, our property offers elegant one, two, and three-bedroom apartments, perfect for both business and leisure stays. Guests enjoy a relaxed breakfast experience and have access to versatile meeting and event facilities, ideal for corporate functions and special occasions alike.Located just steps away from Chatswood Station and Westfield, working here means being at the heart of a vibrant community, with everything you need right at your doorstep.PurposeAs a Guest Service Agent at The Sebel Sydney Chatswood, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests'' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.In this unique environment, high standards are expected, and you will often be required to work independently at reception, handling inquiries from hotel guests, residents, and contractors. We are seeking a highly skilled and reliable professional who thrives in a fast-paced setting and can confidently work unsupervised across the front desk operations with efficiency and professionalism.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidently communicate with guests, residents, and contractors, ensuring smooth and professional interactions at all timesIndependently handle reception duties, including managing guest inquiries, resident concerns, and contractor accessConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accountsSkills and ExperiencePrevious experience in hotel front desk operations is essential, preferably in a high-expectation environmentProven ability to work independently, demonstrating confidence and sound decision-making skillsStrong problem-solving skills with the ability to handle guest concerns professionally and efficientlyExceptional organisational and time management abilities to handle multiple responsibilities at onceSkilled at collaborating within teams while being highly capable of managing front desk operations soloProficiency in both written and verbal communication, ensuring clear and professional interactions with guests, residents, and contractorsCapable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays as requiredAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Elevate your career in a dynamic and welcoming environment where every day brings new opportunities. #J-18808-Ljbffr
Job Title
Guest Service Agent