Volunteer & Hub Coordinator (Paid Position)Due to the generosity of a Brian M Davies grant, Big Group Hug is excited to extend its services to the Western Suburbs via our Tarneit Hub which was opened in 2024, ensuring we reach more children across Victoria. Working collaboratively with Wyndham Council, this is an exciting position which will contribute to the continued roll out of Big Group Hugs services across the Western Suburbs of Melbourne.Big Group Hug is seeking a highly motivated Volunteer & Hub Coordinator in a part-time capacity, working from our Tarneit Hub, with some visits to our Airport West and Thomastown Head Office regularly.The Volunteer & Hub Coordinator will report to the Volunteer Manager and work closely with the Volunteer Manager, Volunteer Coordinator, Warehouse Manager and Relationship Development Team, to assist in achieving the goals of Big Group Hug (BGH); primarily the collection and redistribution of new and pre-loved baby goods, books, toys and nursery equipment to families in need.The role works closely with volunteers providing on-site guidance, support and resources as required. The role also involves driving a van to collect donations and deliver material aid.The successful candidate will be required to attend up to four (4) weeks of training at the main warehouse in Thomastown.Hours, Location, Remuneration and Benefits15 hours a week (Tuesday to Thursday preferred)Days and times to be discussed with successful applicantSCHADS Level 3.1 + NFP Salary Packaging availablePortable long service leavePredominantly on-site with an option to work from home when neededFamily-friendly workplace (we understand what it''s like to balance work and family commitments)About Big Group HugBig Group Hug is a volunteer-driven, not-for-profit organisation founded in 2014. Head Office is based in the northern suburbs of Melbourne, in Thomastown. We have satellite locations in Airport West and Tarneit. Big Group Hug supports vulnerable and disadvantaged families in need, by providing new and pre-loved goods to help these families care for their children, aged from newborn to 16-year-old.Our core belief is that all children deserve the best start in life, so for us, the child is the focus of everything we do. Our team is made up of over 350 individuals/volunteers who are determined and committed to assisting every family who asks for help.KEY RESPONSIBILITIESThe Volunteer & Hub Coordinator is responsible for offering day-to-day support, guidance and coordination of volunteers at the Big Group Hug Tarneit hub. They are responsible for preparing tasks for group volunteering sessions, delivery of material-aid and collection of donations, and setting up the hub for events and tours. And with other members of the Big Group Hug team, is responsible for fostering an inclusive culture, and facilitating integration and expansion of the volunteer team.New volunteer inductions & onboarding following organisational proceduresMatching volunteers to tasks that suit their skills and interestsIn collaboration with the Relationship Development team, identify local users and groups to help with volunteer recruitment and establish connections between Big Group Hug and the local area and communityIn collaboration with the Relationship Development team and Volunteer Manager, explore opportunities to expand the use of the hub, collaborating with local community groups to increase community engagement and subsequently the Big Group Hug volunteer baseAssist volunteers with on-site individual queriesIn collaboration with the Volunteer Manager, develop any on-site collateral to communicate information to volunteers (e.g. about upcoming events)In collaboration with the Volunteer Manager, organise events and activities to keep volunteers engaged and motivatedTask identification and setup for group volunteering sessions (workplaces and schools) and support groups while on-siteLiaise on behalf of volunteers with the main warehouse TT team and Volunteer Manager as requiredIdentify potential volunteer-related issues and report them to Volunteer ManagerBe the first point of contact for all volunteer feedback, concerns and questionsLocal Delivery CoordinationLiaising with caseworkers about request deliveriesLiaising with donors about donation collectionSchedule van for local collections and deliveriesConfirming delivery time and date with agencies and recipientsPacking and unpacking VanDeliver material aid to recipients, agencies, and hospitalsCollect material aid donations from individual donors, and organisations collecting for BGH (e.g. schools, daycares, businesses)Occasionally transfer stock between the Tarneit and Airport West Hub and warehouseSafety checks: responsible for on-site safety. Complete monthly checks and any other ad hoc checks as per risk registerSite maintenance: liaise with council contacts, reporting faults and site issues to be addressed by council maintenance team, printing and displaying collateral and posters as requiredGeneral on-site support: e.g. liaising with BGH team to troubleshoot IT and other issuesSite setup and running using BGH operating principlesEnsure hub is neat and tidy internally and externallyManage petty cash and purchasing of consumablesRelief if volunteers are unable to open hub at short noticeSupport material aid campaigns and coordinate logistics of these campaignsEnsure warehouse and hubs are tidy for functions and important toursGeneral Administration as requiredDatabase updateSetup and represent Big Group Hug at local events (e.g. expos), during and outside Hub operating hoursWork collaboratively with the Volunteer Manager and members of the BGH TeamSupport other team members as required, e.g. with difficult issues such as liftingOn-site relief for various hub tasks, to meet BGHs objectives. Such as:Greet donors, accept donations and thank donors, including photo takingMaterial aid washing and cleaningHand out material aid to Case WorkersKeep flyers, notice boards and other display materials neat and tidy and up to dateCAPABILITIES AND BEHAVIOURSHighly developed communication skills both written and verbalSound time management, planning, and organisational skillsIndependent and motivated a self-starter who likes to take initiativeThrives acquiring new knowledge and skills, and has a willingness to learn and continuously improveA multi-tasker who can work well under pressure, to deadlines, and meet shifting prioritiesOutstanding attention to detailProficient in using a range of Microsoft Office packages in particular Teams, Excel, SharePoint and WordSuccessful candidate will require aWorking with Childrens checkPolice CheckValid standard drivers licenseThe following would be highly regarded:Experience working with SalesforceExperience working in a warehouseExperience working for a not-for-profit organisationOccupational Health and Safety (OH&S) and risk management experienceAPPLICATION PROCESS / INTERESTED? APPLY TODAY!We welcome your application and ask that you please provide your Resume and Cover letter, broadly addressing the key selection criteria highlighted.All applications will be assessed based on previous relevant experience against the selection criteria and will undergo a multi-step recruitment processInterviews will commence as applications are received and a successful candidate may be selected before the job ad closes.IMPORTANT INFORMATIONBig Group Hug values and encourages diversity, inclusion, and equity in all our services, programs, and practices.Big Group Hug is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, always. All Big Group Hug services, programs and practices are following Victorias Child Safe Standards.Big Group Hug is committed to the principles of continuous quality improvement (CQI) in all aspects of its operations, service delivery and governance. We place the highest priority on the safety and wellbeing of those we support and provide services to.All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.Please do not apply if you are a prohibited person or if you will not agree to proceed with these checks if it is requested.OUR COMMITMENT TO CHILD SAFETYBig Group Hug is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, always. All Big Group Hug services, programs and practices are following Victorias Child Safe Standards.Big Group Hug is committed to the principles of continuous quality improvement in all aspects of its operations, service delivery and governance. We place the highest priority on the safety and wellbeing of those we support and provide services to.All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.Big Group Hug does not allow persons who are classified as a prohibited person under The Commission for Children and Young People Act 1998 to work or register as a volunteer. Please do not apply if you are a prohibited person or if you will not agree to proceed with these checks if it is requested.DIVERSITY, EQUITY AND INCLUSIONWe are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of all our clients and our staff. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives and experiences, we can strengthen our relationships with the communities we work with.Our focus is on eliminating discrimination in the services we deliver and the workplace we provide. Being a diverse and inclusive organisation that supports and enables equity, goes to the heart of our work and supports our strategic intent Building an organisation and culture that is supportive, responsive and sustainable. #J-18808-Ljbffr
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