About Juniper:At Juniper we are proud to be one of Western Australia''s biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.About the role:We are seeking a Customer Support and Sales Lead to join the team at our Juniper Central office in Balcatta on a permanent full-time basis.In this exciting new role you will strategically drive growth across Junipers aged care services.The role is responsible for developing and executing a comprehensive sales and retention plan, aimed at providing outstanding and empathetic customer service to prospective and emerging customers, as well as their families.This is a permanent full-time position working 37.5 hours per week during business hours primarily at Juniper Central in Balcatta with travel as required.Key Responsibilities:Sales: Develop and implement a sales plan aligned with Junipers strategy, mission and values to achieve sales targets and enhance customer attraction, retention and journey for all service lines and optimises the care continuumCustomer Service Excellence: A deep commitment to customer satisfaction, providing personalized guidance and support to current and emerging customers and their families, ensuring their needs and concerns are addressed with empathy and professionalismTeam Leadership and Culture: Lead, motivate, educate, and develop a high-performing sales and customer service team fostering a culture of collaboration, continuous learning, and accountability. Reaching and or exceeding targets by using motivational strategiesPerformance Monitoring: Regularly monitor the teams performance against sales targets, providing coaching and support as needed to drive resultsData-Driven Decision Making: Utilise data analysis and market insights to inform strategic decision-making, identify emerging trends, and capitalize on new business and service opportunities to maintain or grow occupancy and minimise lossNetwork and relationship building: Proactively identify and pursue opportunities to expand Junipers Aged Care market presence and service offerings, driving growth and innovation within the aged care sectorCompliance adherence: Ensuring all sales activities comply with relevant regulations, ethical guidelines and data privacy standardsSafe work environment: Ensuring compliance with Work Health and Safety requirements including appropriate Injury Risk ManagementKey requirements:Tertiary qualification in a relevant discipline is desirable such as sales, communications, public relations or marketingFive or more years experience in sales in a human services or healthcare environmentKnowledge of the aged care system and regulatory requirements - desirableKnowledge of Residential and Home Care Aged Care Guidelines and Retirement Living Legislation in relation to service delivery and financial arrangementsProven ability to lead a sales and customer service teamDemonstrated experience building and maintaining relationships with key decision makers and relevant industry stakeholdersExperience with CRM software and technical proficiency in implementing and using systems and technical tools to enhance the sales process and customer relationship managementWhats on offer:Attractive remuneration $110,000-$115,000 per annum (dependent on experience and qualifications), plus 11.5% superannuationNon-profit values driven Western Australian aged care providerAll employees have access to Juniperks an online platform that unlocks exclusive retail discounts, employee perks, wellness initiatives and peer acknowledgementSalary Packaging up to $18,550 per annum tax freeHealth Insurance discountsEmployee Assistance Program with free counsellingFree parking on siteHow to apply:To be considered for this position please submit your application online including a current curriculum vitae and a brief cover letter addressing the key requirements. #J-18808-Ljbffr
Job Title
Customer Support and Sales Lead