The November 2024 Customer Service Phone Essentials course is a short-duration (3-hour) course designed to provide your employees with professional customer service skills that will immediately impact your business.Whether its for new employees, existing employees who are a little stale, or employees who have never had any professional customer service training, this course will teach the core fundamentals to assist them in delivering consistently great customer service over the phone.The course goes beyond traditional customer service training clichs and provides your employees with a proven, reliable structure for phone calls that will enable them to consistently communicate with energy, empathy, and simplicity.In particular, your employees will learn how to master the start and the finish of any phone call and how to check for understanding, comfort, and resolution throughout. They will also learn and practice a simple but powerful 2-step method for dealing with more difficult customers and situations they may encounter.Who should do this course?The customer service skills we teach are applicable to all industries and are suitable for any employee of all ages who speaks to internal or external customers over the phone.Typical roles suitable for this course include:Call centre agents (sales or service)Personal AssistantsWarehouse/logistics employeesComplaints teamsWhat your employees will learn:Over a 3-hour online training session, the November 2024 Customer Service Phone Essentials training course will teach your staff the critical skills for call handling that the most successful customer service employees in the world use to deliver superior customer experiences.The training consists of powerful demonstrations and practice in the essential behaviours across five key modules:1. How to StartEmployees will learn how to create a strong first impression and improved customer focus through strong ownership, intent and the management of customer expectations to build trust and confidence.2. How to Educate & InformWell teach your employees the three critical discovery techniques to drive more effective conversations to identify customer needs and determine the best solution.3. How to CloseEmployees will learn how to better control and transform the end of their calls through strong final checks, expressions of gratitude and thanks in a warm farewell.4. Energy, Empathy & ObjectionsThe final module of the November 2024 Customer Service Phone Essentials course will teach your employees how to consistently sound fresh and engaging whilst projecting confidence and clarity with each customer interaction.Course OverviewThe November 2024 Customer Service Phone Essentials course is delivered live via virtual/online training and is a public course, meaning you can purchase one or multiple tickets for your employees.Course DetailsDate: Tuesday, 12th of November 2024Time: 13:30 to 16:30 AEDT (Melbourne, Australia)The course is just $268 per employee ex GST for 3 hours of live, facilitated learning with Simon Blair.Simply purchase your ticket at the top of this page.Interested in having this delivered onsite or online but privately just for your employees?This course is also available for a private booking, enabling you to have more flexibility with the dates, times, and content. #J-18808-Ljbffr
Job Title
November 2024 Customer Service Phone Essentials