OverviewJoin the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we''ve built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being Americas largest HVAC/R service provider.As we continue to grow, we''re committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!RoleThe Dispatcher will be responsible for communicating the customers needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the companys policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers.Company BenefitsExcellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 6% of your contributions7 paid Holidays2 paid Personal days10 paid Vacation daysMin CompensationUSD $20.00/Hr.Max CompensationUSD $21.00/Hr.ResponsibilitiesKeep dispatch boards (manual & electronic current at all times)Follow the set process flow for managing all customer requestsCommunicate the required information to the field and management per company policySupport field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious mannerTreat all customers and employees with respectData entry of service performance and information and updates to the customersSchedule in an efficient manner and with RMS supportProper purchasing and PO issuing as needed to support the marketClear all new calls and history afterwards present to the RSM for scheduling approvalVerification on IVR, check-in/out for all customers with techniciansEnsuring all technicians get the parts required to perform serviceQualificationsExtremely high level of urgency to resolve problemsStrong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlinesHigh level of computer skills, proficient in ExcelAbility to focus on desired resultsAbility to adapt to very fast-pace environment and deadlinesStrong attention to detailExcellent interpersonal and communication skills, both written and verballyWorks well in a team environmentMust demonstrate organization and prioritization skills to manage timePrevious Dispatcher experience, preferably in the service industryPhysical RequirementsAble to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.Able to sit at a computer for up to 8 hours #J-18808-Ljbffr
Job Title
Dispatcher