We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.comBenefitsParental Leave: Primary 14 weeks pay and secondary 2 weeks payFlexible Working Arrangements: 3 days in office/2 days working from HomeSalary Sacrificing and Novated leasePrivate healthcare cover, discounted car hire and other retail discountsWhy Join Us?Shape the future of Tolls technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.Partner with business mentors and IT teams to deliver value-driven solutions, while mentoring and developing internal talent.Join Our Team as a IT Services Manager!The RoleAre you a visionary IT Services Manager ready to guide and innovate? Toll Group is seeking a dynamic IT Services Manager for our Global Logistics IT team. This is a pivotal role within our Group IT, where you''ll drive the strategy and architecture for our core technology domains. This position is based in Melbourne.A day in the life of an IT Services Manager at Toll Group:Highlight risks and coordinate IT service management & process compliance issues with service providers and use data & insights to proactively identify improvement initiatives.Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities.Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business.Communicate and collaborate with technology management and service partners on status, issues, and findings to influence outcomes.Act as an advocate for the quality, delivery, and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs.Regularly visit Warehouse and Transport sites to collaborate with business stakeholders, develop relationships, and act as the first escalation point of contact for all IT matters.Occasional domestic and international travel may be required for this position.About You:Solid experience in IT service management, with experience in process governance, issue coordination, and performance improvement.IT experience in the supply chain logistics domain is highly preferred.Strong understanding of IT service management values and best practices, such as ITIL. Certification in IT service management (e.g., ITIL) is preferred.Demonstrated management experience in managing and improving service outcomes within a Value Stream. Proficiency in managing budgets and resources effectively.Strong analytical and problem-solving skills to effectively identify and address complex business issues. Excellent communication and stakeholder management skills to facilitate effective change and governance.Proven ability to work collaboratively with cross-functional teams and foster a culture of continuous improvement.At Toll, everyone is welcome including those of all ages, ethnicities, genders and abilities. You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.To find out more about us visit www.careers.tollgroup.com #J-18808-Ljbffr
Job Title
Value Stream Manager