Join our Technical Support team as an Advanced Technical Support EngineerPrevious experience in Medium Voltage products and applications is essentialLocation in Sydney, Brisbane, Adelaide (AUS) or Auckland (NZ) plus benefitsAbout UsSchneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.About the opportunity:The Technical Support team is seeking an Advanced Technical Support Engineer (Medium-Voltage and Digital Power product range) to play a pivotal role in guiding customers and SE businesses in their post-sales journey.The position duties will include phone-based installation and set-up support, maintenance support, and remote troubleshooting assistance to improve customer satisfaction.The Advanced Technical Support Engineer is also the incident and escalation point of contact for managing the resolution of customers'' critical issues. This includes liaising with multiple stakeholders (Technical leadership team, Service technicians, Product marketing, Level-3 support, Quality, R&D teams) to help expedite resolutions and implement continuous improvement.Reporting to the Advanced Technical Support Manager, this permanent position can be based in Sydney, Brisbane, Adelaide (AUS) or Auckland (NZ).Key operational responsibilities:Understand customer issues and expectations, including assessment of additional relevant information that may be needed to perform comprehensive remote troubleshooting.Contribute to and aim towards a reduced End-to-End resolution time for customer issues.Take ownership of technical skills enhancement, including practical hands-on expertise.Develop personal technical expertise on SEs product range and contribute towards company knowledge resources (FAQs / Technical Articles / Troubleshooting videos).Showcase customer success stories highlighting the value-added service technical support provides (internally and externally).Contribute to lead/new opportunities identification during engagement (discussions) with the customer.Bolster the company''s reputation by providing excellent technical service to our customers.About you:Our ideal candidate will exhibit an innovative and strategic approach, focused on defining and supporting new models of technical support to produce premium service offerings to our customers. They will be customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers.Required skills:Diploma/Degree in Electrical / Electronics / Power / Process Automation / Mechatronic Engineering, or Trade Qualification with relevant experience.Fundamental understanding and exposure to Medium-voltage range of products (VCB, Transformers, RMU), MV-protection and application types.Understanding of Electrical schematics, SLD.Understanding of Arc fault protection concepts and Protection Relays.Awareness and knowledge of relevant AS and IEC standards (For example: AS3000, AS62271, AS2067, AS2374, AS2375).Preferred skills:Onsite (hands-on) or field-experience on Medium-voltage products.Experience in electrical engineering and installations, technical fault finding, and troubleshooting.Knowledge of commonly used communication protocols (Example: TCP/IP, Modbus Ethernet, RS485), IEC 61850.Advanced computer skills and data analysis, including know-how of commonly used workplace tools (for example: AutoCAD, Microsoft Teams, SharePoint / OneDrive, Microsoft Office).Excellent problem-solving abilities, aptitude to understand and explain technical information, interpersonal, communications, and time management skills.Complimentary (Ancillary) skills:Hands-on experience using Protection relay software (Schneider Electric or any other make).Awareness and understanding of internal components that make up a MV-switchgear.Experience with any customer-support management tools (for example: Salesforce bFO).Proven ability to collaborate with multiple stakeholder groups and strong commercial acumen.A growth mindset through well-developed digital skills and a technical aptitude.Well-developed interpersonal skills coupled with a customer-centric approach.All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for an interview.Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.Benefits of Working for Schneider Electric:Flexibility at Work and Global Family Leave.Option to participate in our Share Program, with discounts and company contributions for employees.Potential opportunity to purchase further annual leave.Discounts at major vendors such as Clipsal, JB-HiFi, and Hoyts through our employee rewards schemes.Continuous training on Schneider products.Exposure to a market leader in sustainability and automation.Global support at your fingertips.Working in a well-balanced team and inclusive environment.Were a great place to work but we are continually striving to be the best place to work, join us and see how!You must submit an online application to be considered for any position with us. This position will be posted until filled.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric apply today!36 billion global revenue+13% organic growth150,000+ employees in 100+ countries#1 on the Global 100 Worlds most sustainable corporations.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr
Job Title
Advanced Technical Support Engineer (Medium-Voltage and Digital Power) - ANZ loc