Job DescriptionQuality Monitoring:Monitor and evaluate call center agents'' calls to ensure compliance with quality standards.Prepare periodic reports on employees performance and provide recommendations for improvement.Identify employees strengths and weaknesses and suggest performance enhancement plans.Training & Development:Develop and conduct training sessions for sales and customer service representatives.Create training materials, including call scenarios and customer interaction techniques.Organize practical training sessions to enhance sales and customer service skills.Performance Analysis & Feedback:Analyze performance data to identify areas for improvement.Provide continuous feedback to employees to help them improve their skills.Collaborate with management teams to develop strategies for team performance improvement.Compliance with Standards:Ensure that employees comply with company policies and quality standards.Implement quality improvement plans based on analytical reports and feedback.Work on strategies to enhance customer experience and satisfaction.Job RequirementsQualifications & Requirements:Previous experience in quality or training within a call center environment.Strong analytical skills and the ability to objectively assess performance.Excellent communication and presentation skills with the ability to convey information clearly.Good knowledge of quality management systems and evaluation tools.Ability to work under pressure and effectively manage priorities. #J-18808-Ljbffr
Job Title
Sales Operations Executive/Manager - Grocery