Customer Service and Media Officer - Visitor CentreExternal Services | Administration/Support/Service, Hospitality/TourismCompany Information:The Shire of Esperance, located 750km from Perth on Western Australias south east coast, comprises some of the most spectacular landscapes and beaches in WA. The Shire employs over 300 people in a diverse range of roles, making us one of the largest employers in the region.All employees strive to embody the Shires values of Professionalism, Respect, Integrity, Dedication and Excellence in contributing to the community, making Esperance a great place to live and work.About the JobThere is an exciting opportunity at the Shire of Esperance Visitor Centre for a Customer Service and Media Officer. This position provides comprehensive information and high-level customer service to visitors, residents, and business operators, focusing on tourism-related products and services in the Esperance region as well as monitoring the Visitor Centre website, social media, and assisting in marketing.Responsibilities include, but are not limited to:Respond to customer enquiries at the front desk, electronically, and by phone in a helpful, friendly, and courteous manner.Manage all social media and design, update, and maintain brochures for Visitor Centre promotional materials.Assist with Visitor Centre in-house displays.This is a permanent full-time position, working 38 hours per week.About youIn order to succeed and thrive in this position, you must have:Highly developed customer service and public relations skills.Demonstrated experience designing promotional materials and working to a strict style guide.Understanding of social media platforms.BenefitsSalary: $67,323.00 - $70,095.00 dependent on qualifications and experience outlined on the position description.Permanent staff are entitled to:5 weeks annual leave per yearMinimum of 11.5% superannuation employer contributionSuperannuation co-contribution offered to a maximum of 5%Free access to the Bay of Isles Leisure Centre (pool & gym)Access to career development opportunitiesUniform allowanceFlexible work arrangementsEmployee wellness initiatives including Employee Assistance Program, skin checks, and flu vaccinationsApplications close on Sunday the 2nd of March 2025. Applications must be made via the Shire of Esperance online recruitment portal by clicking the APPLY button below and include a current Resume and a Cover Letter. Further details are available in the Position Description, found on the recruitment portal, or contact Human Resources on 08 9071 0645.The Shire of Esperance is an Equal Opportunity Employer #J-18808-Ljbffr
Job Title
Customer Service and Media Officer - Visitor Centre