Telwater is Australias largest manufacturer of trailered boats producing iconic brands such as Quintrex, Stacer, and Yellow Fin Plate boats.Job DescriptionAbout the roleThe Telwater customer service team is looking for its next superstar to join the team. The successful applicant will be a pivotal part of Telwater''s customer service team, liaising with people from every level of our business. This role will handle enquiries from both our Australian Dealer Network as well as our International Dealer Network.To succeed in this role you will need not only a "can do" attitude, but also be able to problem solve. Your time management skills will allow you to multitask and complete tasks in a timely manner. Strong verbal and written communication skills are essential for this role.This is a full-time position working Monday to Friday from 8am to 4.30pm based at Coomera.Desired Skills and ExperienceWhat we are looking for:Excellent communication skills to assist our national dealer network with phone and email enquiriesAssist factory production and office staff with their enquiriesAccurate data entry of customer ordersProvide a friendly and professional phone manner, with an exceptional level of customer service at all timesExperience with exporting manufactured goods would be advantageousBoating industry knowledge/experience highly regarded, however not essentialAbility to work in a fast-paced, positive team environmentExcellent computer skills with strong attention to detailDo you want to be valued and rewarded for your hard work?Employee of the Month awards and recognition. Employee of the year WINS A BOAT!Annual leave loading, guaranteed holiday over ChristmasHealth and Safety bonus = $150 p/month (before tax) T&Cs apply.Attendance bonus = $400 p/month (before tax) T&Cs apply.Access to free on-site physio, we want to support your health & wellbeingEmployee Assistance Program (EAP) which provides psychological well-being, health coaching, financial advice, legal advice and family support services to our employees.Access to Flare Benefits program, providing a range of employee benefits including discounts on gym memberships, food, retail and holidays.Product loan program so you can borrow from our range of boats, spend your weekends out on the waterEmployee parts purchase program of our products at discounted ratesWe love to celebrate! All expenses paid Christmas Parties - bring your plus one. Family fun days - show your family the best place to work. Regular catered lunches for special events.Purpose-built factories based in the Marine Precinct - Coomera, Gold Coast.Learn from our team of industry experts with training and development opportunities.Growth opportunities: We believe in investing in you and your development. Stay with us and grow with us!Ready to jump onboard with us?Please click APPLY and submit your resume. Shortlisted applicants will be contacted to arrange an interview.Telwater is an Equal Opportunity/Action employer. All applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, or disability. #J-18808-Ljbffr
Job Title
Customer Service Representative