This is a full-time opportunity and hence candidates with full working rights in Australia need only apply.Job Description:Resources should have worked on below:Workstation Management Services;Mobile Device Management: MDM services and related services for iPhone, iPad, Android, Windows Phones and tablets, Initial setup of app/software deployment.Performing non-automated (manual) software install;Installing peripheral or add component to standard hardware system;IMACD (installs, moves, additions, changes and disposals); moving all systems and peripherals within or between customer locations within the same region.Break-Fix services on all End User Device Hardware;Disposing of standard systems and peripherals in accordance with customer Security Policies (CSA), and as requested by customer, including as necessary to delete any and all data on all Equipment; and Coordinating with third party for re-selling or return of assets and systems.Changing existing configurations, including as a result of new employees, Data Transfers, or move to new PC hardware;Helping Hands Support for Data Centre Network and Telephony devices;Helping Hands Support for Data Centre Devices;VIP User Support;Collaboration services, including but not limited to Telephony (Analog and Digital) and conference room support;Workstation Image, Software Packaging e.g. Citrix and VDI, Software Deployment, antivirus software installation and configuration;Asset management;Acknowledgment of service incident as per defined SLA;Handling Service Requests created by customer users via service desk support operation;Handling P1 & P2 incidents as per the defined SLA;Coordinating with customer support for P1 & P2 incidents;Incident updates in accordance with the incident management process.The SUB Engineer will NOT perform any task or enter a secured premise without proper authority;SUB Engineer will attend the customer Location within the defined SLA of the priority of the incident;SUB will provide customer updated asset information for purposes of updating the configuration management database;Data Integrity: All device used for data back-up and restore should be cleaned / wiped-off. Same should be confirmed and updated in the ticket;Disposal SUB to take care of data wipe based on procedure provided by customer;SUB will be responsible for installing customer Gold Image as needed;HELPING HANDS SUPPORT FOR DATA CENTRE NETWORKS;Keeping track of serial number, model and vendor information of all physical devices;Keeping track of physical device locations;Server, Network, Storage and Backup device restart (planned or unplanned);Power Unit / UPS availability for Server, Rack, Switch, Router, Firewall (other networking devices), Storage and Backup devices;Any change in Cabling within the datacenter. Cable in out and Change;Internal Cabinet wiring. On-demand cabling within the Datacenter;Power reset of all physical devices by unplugging the power cord and plugging in back;Server, HBA Card re-seat;HBA and SFP addition, removal and replacement;HDD or SSD addition, removal, re-seating and SPS replacement;Any parts replacement of Server, Network, Storage and Backup devices;Escort services for OEM (Cisco/HP/VCE) and authorized datacenter visitors;Password reset/accessibility Check for remote tools (ILO, KVM solutions etc...);Power supply checks, advance risk analysis;Server Network Cable and HBA cable check;Console, terminal access of all physical devices over WebEx for troubleshooting issues;On-demand hardware customization during priority incidents;Analyze and declare if it is a hardware failure while working on incidents;Joining conference call with technical teams and vendor while troubleshooting a priority incident;Server Movement from One rack to another;Server Movement from One chassis to another; Analyze and provide necessary information to vendor for new Server, Chassis and Rack installation;Providing escort services to Vendors for new Installations;Make use of Datacenter staging area;Proper placement of disposals and follow Datacenter standard guidelines;Coordination with technical teams from customer or vendor during planned migration/upgrade of Configuration Items;Managing internal and external Datacenter access;Providing support and guidance to the visitors during Datacenter tour;Able to take the Console of Network devices, Wireless Access Points (so he knows the necessary settings on his Laptop/System);Able to perform First level Troubleshooting (Like- Ping, tracert, types of Cables, types Of Fibers, Fiber Patch cords & Connectors);Able to trace the LAN cables from the bunch of Cables;Crimping, Cable testing, Fiber cable replacement;Knowledge about the Fiber patch cords;Able to know about Rack Sizing Information, device installation in Network rack (In case Hardware replacement);Able to configure the IP address to Network Devices;Knowledge about the basic Cisco Commands;Knowledge about the raw & UPS Power, UPS Power health check-up (A very High Level);Provide the update to customer of each activity at client Locations;Physically changes in rack, cabling & Networking devices;Co-ordinate with Service Providers for any WAN and Internet issues;IMACD Activities Install, Move, Add, Change and Dispose on Network devices like Routers, Switches, and Firewall & Access Points at the Remote Sites;To support Break/Fix emergency changes which occurred due to service disruption;Should know the local language to communicate with customer or service provider. Also, should be good in communicating in English with client level 2 tech over the phone. #J-18808-Ljbffr
Job Title
Desktop Network EUC IT Support