About UsProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.The next step in your career starts herePermanent, full-time positionMonday to Friday, 7am 4pm (start and finish times can be flexible)As the first point of contact for customers at our Rockhampton Hub branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions. This role will have a high focus on administration, with some over the phone and face to face customer service.Youll Enjoy Variety In Your Role Including:Addressing customer needs in person, by phone and emailGenerating hire schedules, quotes, and invoicingCoordinating equipment deliveries, transfers, pick-ups, repairs & breakdownsYou may also occasionally need to assist customers and colleagues in the yard with loading equipmentWhat Youll Get In Return:Development and career progression pathwaysAccess to our employee discounts, benefits and wellbeing programPurchased additional leave programNovated leasing and salary sacrifice12 weeks Paid Parental Leave in addition to government parental leave schemeVolunteering opportunities through the Coates FoundationWhat Youll Bring To The Role:Previous office administration experience a mustPrevious face-to-face or over the phone customer service experience desirableA desire to provide amazing customer experienceIntermediate computer skills (MS Word, Excel, Outlook)Capability to learn and absorb technical informationAbility to lift and no mobility restrictionsIf youve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.Looking for more reasons to join Coates?At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. Were proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.But our impact doesn''t stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.Visit careers.coates.com to learn more about our values and opportunities.Unlock your next career opportunity apply today!Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.Coates. Equipped for you.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustries: Construction #J-18808-Ljbffr
Job Title
Customer Service Coordinator