Senior Insurance Case Manager role located in Newcastle or Tweed HeadsYour New CompanyWork for a Leading Australian Insurer who are changing the way of working, adapting to the economic landscape and committed to providing long-term employment. Working from the Newcastle or Tweed Heads office, you will be part of a supportive and dynamic team who are focused on providing the best service to their customers and clients.Your new roleWorking As a Senior Insurance Case Manager, You WillProactively manage a portfolio of NSW Workers Compensation insurance claims to achieve the optimum outcome of an early and sustainable return to work with reasonable claim costsCommunicate over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide adviceUndertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expensesAssist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recoveryMonitor, settle and close out claims within the portfolioProvide a high level of customer service and strive for key stakeholdersComplete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirementsStay up to date with developments in relation to workers'' compensation insurance coverage and claims management approach and pass on relevant updates to stakeholdersWhat You''ll Need To SucceedTo be successful in this role, you will have:Experience managing claims in the Australian workers'' compensation insurance industry or workers'' compensation insurance frameworks overseasKnowledge of the NSW workers'' compensation scheme, legislation and policies or ability to quickly acquire the required knowledgeA high attention to detail and organisational skillsResilience and a willingness to hold complex conversationsThe want to be part of a team who enjoys working collaboratively and can also work independentlyA commitment to supporting injured workers with their recovery and return to workExcellent communication skills, both written and verbalWhat You''ll Get In ReturnIf you are successful in this role, you will receive:A full-time role, working in the Tweed Heads or Newcastle CBD, Monday to Friday, standard business hoursA competitive salary $80k-95k + Super pending experienceA fun and engaging work environment, working for a company that values their employees and long-term career progressionWhat You Need To Do NowIf you are interested in this role and feel you have the necessary skills and experience to succeed, click ''Apply Now''. Alternatively, contact Zoe Casbolt at Hays via zoe.casbolt@hays.com.auPlease click here to apply. #J-18808-Ljbffr
Job Title
Senior Insurance Case Manager