Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. Were proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here.Job Title: Junior Customer Support ExecutiveBase Salary: 4LPA - 6LPA Based on experienceReports to: Head of Customer SupportWork Allocation: Shifts across APAC, EU and US hours required.Job Purpose:To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment.What youll do:First point of contact for Easyship customers through Live Chat, Telephony, Email and Social MediaLiaise with couriers and third parties to ensure customers get the best possible experienceCollect customer feedback for service improvement and product developmentEngage with customers to build and maintain long-term relationships and address customer needsCollaborate with internal departments on sales, marketing, product and partner expansionEnsure we receive positive feedback on all of our review channels, and maintain our high feedback scoresMake the customer as successful as possibleWho you are:An empathetic approach and a passion to help peopleAbility to work well under pressure in a fast-paced environment6 months of experience in a customer service role or a fresh graduate.CRM software knowledge eg Zendesk/SalesforceStrong problem-solving skills and creative thinkingGood command of Google and Office SuitesWhat youll get:Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.Generous Vacation Policy: We think time off is essential and we encourage it!Duvet Day: Perfect for those cold winter days, when you dont want to escape the warmth of your bed!Mental Health Day: You deserve a day off! A chance to recharge and enjoy Me Time4 weeks of Work from Anywhere: Whether youre working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!Professional Development: Were here to help you hit your career goals to help get you where you want to be.Company issued laptop: Who wants to work from their personal laptop? Lets keep work and personal life separate!Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, and Taipei our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team! #J-18808-Ljbffr
Job Title
Junior Customer Support Executive