The September 2024 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.It teaches premium call-handling sales skills that are proven to work for any product, service, or industry, whether in a contact centre environment or just answering the phone in your workplace (office, warehouse, etc.).Delivered over a single 3-hour session, well teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, delivering an immediate improvement in confidence for your employees and sales results for your business!Course OverviewThe September 2024 Inbound Phone Sales Essentials training course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether its a product or service, upsell, cross-sell etc.Typical roles include:Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers.Warehouse employees who handle sales calls from customers.Call centre agents working in a sales or service role.Telephone account managers.Course ModulesThe Inbound Phone Sales Essentials course includes six modules:1. Sales Psychology and StandardsYour employees will learn how to create a strong first impression and customer focus by showing strong ownership and intent and how to manage expectations to build trust.2. How to Discover NeedsWell teach your employees three critical discovery techniques to effectively converse, mirror and confirm customer needs.3. How to EducateParticipants will learn how to proactively educate and inform customers with product, service & process information.4. How to CloseEmployees will learn how to better control and transform the end of their calls through a simple method of strong final checks and expressions of gratitude.5. Communication SkillsIn this module, we will help participants practice proven methods to enhance their vocal delivery with better tone, stronger voice projection, and improved clarity.About Your TrainerThe September 2024 Inbound Phone Sales Essentials training course is facilitated by Simon Blair, one of Australias leading Customer Service and Sales trainers.Course DetailsThe September 2024 Inbound Phone Sales Essentials course will be delivered online via Zoom on:Date: Tuesday 10th of September 2024Time: 09:00 to 12:00 AEST (Melbourne, Australia)The course is $268 per employee ex GST for the entire 3 hours of facilitated learning.Available DiscountsSave 15% when booking for three or more staff in the same transaction.ACXPA Members save 25% on ALL CX Skills courses.Do you have questions about the September 2024 Inbound Phone Sales course?Contact us for more information. #J-18808-Ljbffr
Job Title
September 2024 Inbound Phone Sales Essentials