Join our dedicated team in delivering exceptional response to high priority requests, improving customer service and community outcomes.Closing Date: Sunday, 23rd February 2025 11:59pm AESTCategory: Customer ResponseLocation: Sunshine CoastType: Permanent Full-timeSalary: $89K $95K Total Remuneration PackageVacancy No: 5824Why work with us?At Council, were proud of our region. We collaborate with the community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. If you love it here as much as we do, and you want to shape our region for the future youll want to join our team!The Customer Response branch ensures the education, safety, and amenity of the Sunshine Coast Community.Responsibilities:Actively contribute to an effective and efficient investigations program to ensure compliance with Councils Local Laws and other relevant State and Federal legislation.In a timely manner, investigate complaints, gather evidence, provide recommendations, and develop correspondence including compliance, show cause, or enforcement notices.Take a lead role in the investigation of sensitive or complex matters requiring an urgent response from Council.Compile briefs of evidence, liaise with relevant Response Services employees and Councils legal representatives, and arrange the issuing of summons as required.About You:As a professional in Response Services, you will have substantial relevant experience with a demonstrated ability to apply legislation, policies, standards, regulations, and procedures relevant to the area of work.You will have demonstrated investigative and analytical skills with the ability to actively listen, document briefs of evidence, gather sensitive information, and ensure the application of procedural fairness to inform quality recommendations that are in line with Council policy.You will have strong communication and customer service skills with a demonstrated ability to prepare standard business correspondence.As a requirement of this role, you will possess a Certificate IV in Government (Statutory Compliance) or similar qualifications.Pre-Employment Medical Required?Essential to your success is physical agility and the level of fitness, strength, and dexterity to carry out laboring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.Criminal History Check Required?Appointment to this position is subject to the satisfactory completion of a Criminal History Check.Our Culture & Employee Benefits:Wellbeing: Your wellbeing is important to us; therefore, we offer a number of different initiatives such as discounted health-related memberships, fitness passport, employee assistance program, and development opportunities.Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.Extras: Those extras make a difference; therefore, we offer salary packaging options on novated leases, superannuation, smartphones, and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.How to Apply:Your written application should include:A 1-2 page cover letter demonstrating your ability to fulfill the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria;A current resume or curriculum vitae.Once you have these two documents ready, click Apply Now and follow the prompts to complete your application.Further Information:Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.For specific enquiries, contact Brett Panter during business hours on 0488 981 173.We''re working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team at joinusnow@sunshinecoast.qld.gov.au.At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion, and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role. #J-18808-Ljbffr
Job Title
Senior Investigations Officer