Shaype Surry Hills, New South Wales, AustraliaClient Services OfficerTo support business and retail customers with queries and provide information about products and services.Daily Tasks:Customer facing role with focus on operational processes to support customer enquiries which may include:Transactional and general product enquiriesTechnical supportPrimarily chat and email based interaction with customers; limited phone based interaction may be necessaryTake, handle, and resolve customer queries and issues in a timely manner within service level agreementsAssist on operational / fraud related tasks as neededESSENTIAL SKILLS & EXPERIENCEPreferably RG 146 qualified or willing to pursue the qualificationExperience in customer facing role in financial services or payments industryKnowledge / understanding of basic banking / transactional products, scheme and non-scheme productsStrong written (critical) and verbal communication skillsLots of empathy & able to deal with tricky customers as neededFast learnerMUST be happy to work in a fast-paced, ever-changing, less structured environmentWillingness to contribute to building a groundbreaking financial services business and assist with day-to-day running and customer-facing tasksInterest in emerging financial technology / the new world of open bankingSeniority levelEntry levelEmployment typeContractJob functionFinance and Sales #J-18808-Ljbffr
Job Title
Client Services Officer