The June 2024 Customer Service Phone Essentials course is a short-duration (3-hour) course designed to provide your employees with professional customer service skills that will immediately impact your business.Whether its for new employees, existing employees who are a little stale, or employees who have never had any professional customer service training, this course will teach the core fundamentals to assist them in delivering consistently great customer service over the phone.The course goes beyond traditional customer service training clichs such as always have a smile in your voice and use the customers name 2 or 3 times in a call.Crucially, we dont teach scripts (they dont work!), but we do provide your employees with a proven, reliable structure for phone calls that will enable them to consistently communicate in key moments with energy, empathy, and simplicity.In particular, your employees will learn how to master the start and the finish of any phone call and how to check for understanding, comfort, and resolution throughout. They will also learn and practice a simple but powerful 2-step method for dealing with more difficult customers and situations they may encounter.Fast Facts:Suitable for any employee dealing with customers over the phone (office/admin, reception, call centre, etc.)A single (1 x 3-hour) live, virtual training session to fast-track learning and minimize the impact on your business.Delivered online and live with high engagement (laugh & learn!).Designed and facilitated live by industry expert Simon Blair, one of Australias top Customer Service trainers.Who should do this course?The customer service skills we teach are applicable to all industries, products, and services and are suitable for any employee of all ages who speaks to internal or external customers over the phone.Typical roles suitable for this course include:Call centre agents (sales or service)Personal AssistantsWarehouse/logistics employeesComplaints teamsWhat your employees will learn:Over a 3-hour online/virtual training session, the June 2024 Customer Service Phone Essentials training course will teach your staff the critical skills for call handling that the most successful customer service employees in the world use to deliver superior customer experiences and efficient first contact resolution.The training consists of powerful demonstrations and practice in the essential behaviours across five key modules:How to Create a Strong First ImpressionHow to CloseHow to Educate & InformEnergy, Empathy & ObjectionsThe modules are designed to have an immediate impact delivering improved customer service outcomes for your business and providing improved confidence for your employees when interacting with customers over the phone.About Your TrainerThe June 2024 Customer Service Phone Essentials training course is facilitated by Simon Blair, one of Australias leading Customer Service Trainers.Simon has extensive experience and is known for delivering engaging and effective training sessions.Course Details:The June 2024 Customer Service Phone Essentials course is delivered live via virtual/online training and is a public course, which means there will be employees from other businesses on the course.The course is delivered live on:Date: Thursday, 13th of June 2024Time: 14:00 to 15:00 AEST (Melbourne, Australia)The course is just $268 per employee ex GST for 3 hours of live, facilitated learning with Simon Blair.Simply purchase your ticket at the top of this page (you can select how many tickets youd like to purchase).Payment can be made instantly using a credit card, or you can request an invoice (payment required in full prior to the training commencing). #J-18808-Ljbffr
Job Title
June 2024 Customer Service Phone Essentials