Sales Coordinator, Higher Education (2 headcounts available)Full-timeInforma is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.Taylor & Francis is one of the worlds largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives.Closing Date: Applications will close on 23rd February 2025.Opportunity to Advance Your Career in PublishingThe Higher Education Sales Coordinator should be able to demonstrate strong administrative and communication skills and provide a high standard of customer service to work effectively on customer correspondence, market research and reporting. The Sales Coordinator will be responsible for proactively maximizing and maintaining sales of both frontlist and backlist textbooks and digital products.What youll be doing:Generate and share reports for evaluation, planning, and information sharingIdentify new customers and retain existing ones to grow sales revenue and market shareRespond promptly to review copy requests and warm leads to ensure customer satisfactionLiaise with lecturers and university departments to discuss suitable higher education productsHandle customer service inquiries, orders and troubleshoot customer service problemsCollaborate with the Senior Sales Coordinator: University Data & Research to ensure informed decision-makingManage communications, update databases, and maintain accurate recordsExtract, manipulate, and present data for reporting and analysisProvide administrative support to the ANZ Sales DepartmentComplete ad hoc tasks as outlined by the HE Sales Manager in a prompt mannerSupport research on key courses and institutions, enabling effective outreach and personal sellingWhat we''re looking for:Demonstrable experience in customer service and/or administrationProficient with Microsoft OfficeKnowledge of CRM software desirableExcellent oral and written communication skills, with a high level of accuracyStrong numerical skillsCommercial acumenAbility to take initiative and work independentlyAbility to simultaneously manage and prioritize multiple tasksDegree level or equivalent professional experienceInterest in academic publishingWhat we offer in return:An excellent work/life balance with a fantastic, flexible working culture20 days (pro-rata for first year) annual leave per year, increasing to 25 days upon completion of 2 years service, plus an extra day off for your birthday4 paid volunteering days each yearSuperannuation and Group Life InsuranceEmployee assistance programme offering 24/7 well-being supportPerformance bonusShare Match plan that matches every company share purchased with two free sharesAdditional Information:You must have the right to work and live in Melbourne, AustraliaThe successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Melbourne, Australia to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.Relocation support is not provided for this roleWe want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else please ask us, we are happy to be flexible!Being Yourself at Taylor & FrancisIf youre excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience dont fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background.Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves.To find out more about our business and the great career opportunities please go to our Careers Site: #J-18808-Ljbffr
Job Title
Sales Coordinator, Higher Education (2 headcounts available)