Get AI-powered advice on this job and more exclusive features.This range is provided by Appoint Pty Ltd. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$80,000.00/yrAppoint Recruit is proud to partner with this well-known organisation, delivering innovative, high-impact solutions in a fast-paced and complex environment. This is an opportunity to join a highly skilled IT support team that thrives on solving technical challenges and providing top-tier service all onsite.The AppointmentWe are looking for an experienced Level 3 Helpdesk Officer to join this small but well-known team. This role is responsible for resolving complex technical issues, managing escalations, and providing expert guidance across Level 1, 2 and 3 tasks. You will play a key role in maintaining system stability and ensuring a seamless IT experience for their users.Some key day to day responsibilities will include:Provide advanced troubleshooting and resolution for complex IT issues escalated from Level 1 and Level 2 teams.Act as an escalation point for technical issues, working with senior system administrators and vendors to resolve complex problems.Develop and manage Knowledge Base articles to improve self-service support for users.Stay up to date with IT systems, including Microsoft 365, Google Classroom, and cloud-based services.Apply technical expertise to assist with IT infrastructure, including Active Directory, Microsoft Exchange, network management, print services, and cloud storage solutions.Contribute to IT projects such as system upgrades, migrations, and new technology implementations.Ensure compliance with security policies and IT best practices.The AppointeeThe ideal candidate for this role is an experienced Level 2 or 3 Helpdesk Support Officer, who is committed to working 5 days a week in the office.You should also have experience with:Proven experience in a Level 2 or Level 3 IT support role or similar.Strong knowledge of MDM solutions, device SOE management, and enterprise IT infrastructure.Expertise in Microsoft 365 cloud services, Google cloud platforms, and learning management systems.Advanced technical skills across Windows, Mac, and iOS operating systems, along with in-depth knowledge of Microsoft Office Suite, including Outlook and other applications.A proactive and adaptable mindset to support users in a fast-paced, onsite environment.Excellent troubleshooting abilities with a problem-solving approach.Strong communication and customer service skills, with the ability to engage effectively with users at all levels.Eligibility Requirements:You must be an Australian Citizen or hold Permanent Residency.A criminal history check will be required during the process.A qualification in Information Technology or equivalent experience.Why This RoleThis is a stable and well-regarded organisation known for managing complex IT environments and delivering high-quality service. If you''re passionate about IT support, enjoy solving technical challenges, and want to work in a collaborative and supportive team, this is an excellent opportunity to grow and make an impact.For more information, please contact: courtney@appointrecruit.com.au or 0419 945 298.Seniority levelNot ApplicableEmployment typeFull-timeJob functionInformation Technology and Quality AssuranceIndustriesInformation Services and IT Services and IT Consulting #J-18808-Ljbffr
Job Title
Help Desk Specialist