Great things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that''s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives whether theyre on holiday, visiting an attraction or treating loved ones to a special experience.We are one of Australias leading conference and events resorts offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course. Our impressive 24 metre LED screen combined with high-end & versatile conference and event facilities, makes our property a leading location for large scale events. Our team goes above & beyond, to create exceptional guest experiences.About the OpportunityAre you a passionate hospitality professional? An exciting opportunity has arisen for an experienced Conference & Events Duty Manager to join our conference and events team. You will be an integral part of the team to ensure the business operates efficiently. You''ll be leading a large team of dedicated food and beverage professionals supervisors, team leaders & operations staff who deliver guests great customer service & an exceptional experience. Full availability to work a weekly rotating roster including evenings, weekends and public holidays is essential in this role.This could be just the right role for you?Reporting to the Conference & Events Operations Manager, were looking for someone who is adaptable with a can-do attitude. In a fast-paced service driven environment, youll help to set best practice standards and build effective relationships with resort departments such as logistics, sales & events, kitchen, purchasing and security. Your key responsibilities for the role include:Provide effective hands on leadership to a large team promoting our culture & valuesLead by example, perform F&B duties, direct & assist the team to carry out duties ensuring exceptional service is delivered to guestsMaintain operating procedures and identify improvements to operating efficienciesMaintain a knowledge of products & services, cross sell and upsellBuild & maintain effective relationships with internal & external stakeholdersManage staff performance, agency staff, breaks and uniform presentation standardsContribute towards reducing costs, ensuring wastage and breakages are minimisedReporting, complete daily cash up, and authorise transactions voids, cancellations, and refundsManage feedback & resolve difficult situationsEnsure a safe workplace is maintained and promote safe work practicesPerform physical requirements of the role, e.g. working on your feet & heavy liftingWhat youll need to be successfulPrevious experience in team leadership role within a conference & events or 45-star hotel/resort environmentFlexibility & full availability to work a rotating rosterRecognised qualification in hospitality or food & beverage, desirableRSA CertificateIn depth knowledge of wines, beverages and food and beverage service in a la carte, banquet & buffet proceduresExperience in staff management practices including recruitment, rewarding, training, appraising, counselling and developmentUnderstanding of labour and beverage cost controlExperience in POS & MS Office applicationsExceptional verbal and written communication skills, attention to detail, organisational and time management skillsDecision making, problem solving and conflict resolution skillsPassion for C&E, service excellence and knowledge of industry trendsExcellent grooming and personal presentationHold or be eligible to obtain a valid Qld WWCC Blue CardWe are OfferingDiscounts on RACV products and resortsTraining & development programs for skill advancement and career progressionEmployee of the month awards and recognitionComplimentary parking onsiteThe RACV differenceCurious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.Application processYou can learn more about the RACV at will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Applicants for this role will also be required to provide evidence that they have a current Working With Children Check or are willing to obtain a Working With Children Check.How to apply:Click Apply Now and log in to your Candidate ProfileIf required, click Forgot your password to receive a link to resetIf you have not previously registered:Click Create an account to apply for our career opportunities; orClick Apply Now and create your Candidate Profile as part of your application #J-18808-Ljbffr
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