Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.Betfair Australia is on the lookout for a Customer Service Specialist. In this role, you will be responsible for supporting the Customer Service Team Leaders with the operational leadership of the Customer Service team.We have a team full of passionate, energetic, great people, with a genuine determination to create a working environment that is safe and supportive for everyone. We even won the WORK180 award last year for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business; using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.RequirementsWhat you will bringA proven leader with a can-do attitude and resilient under pressure.Interest in racing and/or sports.Adaptable, positive, and a people-focused professional.Proven ability to coach team members.Ability to work as part of a team in a fast-paced, dynamic, and high-pressure environment.Highly organised, systematic approach, and ability to prioritise tasks.Passionate about service and the ability to instil this in others.Flexibility to work a rotating roster, including weekends, is essential to meet the needs of our customers and ensure we continue delivering high-quality service.BenefitsHow Betfair will be On Your Side:Tailored leave options competitive parental leave, cultural leave swap, volunteer leave, study leave, etc.A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer-to-peer learning, and self-chosen learning opportunities.Up to $1000 per year for you to choose how you spend through our much-loved BestYou program.An ongoing commitment to Diversity and Inclusion.Supportive wellbeing initiatives including access to our Employee Assistance Program.A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities.A generous bonus scheme if we win, you win! And we like to win.Some tasks include, but are not limited to:Support the Customer Service Team Leader in monitoring and managing individual and team performance.Provide ongoing feedback, training, coaching, and mentoring to team members.Demonstrate leadership, high self-awareness, and EQ.Support the Customer Service Team Leader with the production and delivery of formal performance feedback to all team members (including development plans).Foster a culture of openness through regular communication with the Customer Service team.Drive team engagement in companywide initiatives.Undertake telephone betting, customer service, payment, Responsible Gambling & fraud-related queries.Implement new procedures, reporting, and applications as required.Audit KYC and Payments of the team.Assist the Customer Service Team Leader in ensuring business needs are met through appropriate rostering.Complete other duties at the discretion of management.Interested?At Betfair, we are committed to building a workplace where everyone can fulfill their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included. We encourage people of all walks of life, abilities, and backgrounds to apply.We are proudly a WORK180 endorsed employer for women. To learn more about our commitment to Diversity and Inclusion, please visit Betfair Australia on WORK180.Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you dont hit 100%, click apply! You never know where it may lead.Interested in applying? Please click ''Apply now'' and submit an up-to-date Cover Letter and Resume.We are committed to responding to all candidates within four weeks of application. If you are successful, we will send you a video interview, followed by in-person interviews. References are great, but not critical. You will need to have eligible working rights for Australia. #J-18808-Ljbffr
Job Title
Customer Service Specialist