Applications Close (AWST): 11:45 PM 23/02/2025Salary up to: Less than $70,000Occupation: Administration/Support/ServiceWork Type: CasualLocation: Kununurra - Remote WAAs an Equal Opportunity Employer, the Shire of Wyndham East Kimberley values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+, and all age groups to apply.The OrganisationThe Shire of Wyndham East Kimberley (SWEK) believes that providing a safe and healthy workplace for our employees is extremely important. We are committed to employing people who share the SWEK Values of Safety, Teamwork, Accountability, Communication, and Respect; these Values are incorporated into all aspects of employment at SWEK.The East KimberleyThe East Kimberley is a stunning and sparsely populated area in the northeast corner of Western Australia and is known as one of the world''s last wilderness frontiers. As a global tourism attraction, it is also known for its pristine kaleidoscope of colour, outback adventures, world-class fishing, excellent caravan parks, luxury accommodation options, great food, and friendly locals. It is an amazing and very unique part of Australia. The East Kimberley is diverse in many ways, with a unique mix of cultures, lifestyles, and abundant opportunities.The OpportunityWe are looking for an experienced Customer Services Officer to join our Team to assist with the overall operation of the Shire of Wyndham East Kimberley Administration Office through the provision of efficient and effective customer service. Your responsibilities will include:Providing the first point of contact for customers via telephone and in person by responding to telephone and counter enquiries and when necessary referring enquiries to relevant Officers;Processing and receipting of monies, reconciling daily takings to cash receipting reports and preparing and processing daily banking;Providing efficient and effective records management service delivery, by managing incoming correspondence, both paper and digital in accordance with legislative and regulatory requirements, policy and procedure;Assisting with the provision of quality / timely research and information retrieval services to enable staff and Council to make informed business decisions;Assisting with the development, implementation, monitoring, and review of strategies, policies, and procedures relating to customer service.Formal Business Administration Qualifications (minimum Certificate III level) and/or equivalent industry experience, current unrestricted WA C Class Drivers Licence are essential for this role.You will also need demonstrated customer service skills and experience, developed written and verbal communication skills, developed time management skills with proven experience in the use of Microsoft Office products.More information about the position and the requirements are in the Position Description at the bottom of this page.Hourly rate and BenefitsWe are offering up to $45.29 per hour (inclusive of allowances and superannuation, dependent on skills and experience), you may also enjoy a range of benefits including:11.5% superannuation with the option to co-contribute a further 3%Salary packaging opportunitiesFlexible working arrangementsShire provided corporate uniformsA variety of health and wellbeing programs including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programs and Employee Assistance Provider (EAP) servicesPlease note that, where applicable, benefits will be applied pro-rata to casual and part-time roles.APPLY NOW!If you are ready to be part of our diversely talented team and to build your future with an organisation that makes an impact, improves lives, and inspires others please click the Apply button at the bottom of this page or contact Tara Probyn-Wood, our Coordinator Customer Service and Records on 08 9168 4100 for a confidential discussion.Applicants must be legally entitled to work in Australia and will be required to provide evidence of this entitlement acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa. Applicants will also be required to provide a National Police Clearance before the interview stage of the recruitment process. #J-18808-Ljbffr
Job Title
Customer Service Officer